Job Number 1240231
Business GE Capital
Business Segment Capital - Americas
Posted Position Title Conversion Support Specialist
Career Level Entry-Level
Function Financial Services Operations
Function Segment Administration and Support
Location United States
U.S. State, China or Canada Provinces Texas
City Irving
Postal Code 75062-2712
Relocation Expenses None
Role Summary/Purpose Answer inbound calls and/or written inquiries from customers, ensuring the highest level of customer satisfaction. Monitor Credit notification mailbox and complete adverse action notifications (Reg. B) to end-users. Assist in the monitoring of all fax server queues and assign and distribute all incoming contracts and ancillary comments to the correct Conversion representatives.
Essential Responsibilities
* Answer inbound calls and/or written inquiries from customers.

* Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.

* Maintain and improve customer relations through timely and complete customer service.

* Utilize telephone, PC, photocopier, fax machine, and/or calculator.

* Achieve inquiry and/or customer service metrics.

* Perform other duties as assigned.

* Manage the Reg. B process providing timely notifications to customers.

* Monitor Reg. B backlog and report to Team Leader on aging of outstanding notifications.

* Assist as back-up on the fax mailbox identifying document owners and forwarding fax documents.
Qualifications/Requirements Basic Requirements:

* High School Diploma, GED, with 6 months of customer service experience.

* Basic Math Skills.

* Excellent verbal and telephone skills.

* Ability to perform in a fast-paced environment and adaptable to change.

* Operating knowledge of PC. Windows based environment preferred.


Eligibility Requirements:

* Must submit application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this position.

* Must have unrestricted authorization to work in the United States.

* Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check.

* Must be willing to work from an office in Irving, TX or Danbury, CT.
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
* Service oriented, customer service/call center background preferred.

* Ability to build relationships through effective interpersonal skills.

* Good problem solving, decision making, and time management skills.

* Prior experience in an office environment.

* Superior organizational skills and multi-tasking abilities; strong prioritization abilities.

* Professional approach, proven good judgment, creative problem solving.

* Strong written communication skills.

* Excellent interpersonal skills on the phone and in person with all contacts.

* Enthusiastic team player with a positive personal presence.

* High energy; takes initiative; able to work independently.
Section 19 Job YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.