Job Number 1221108
Business GE Technology Infrastructure
Business Segment Technology Infrastructure - Healthcare
About Us GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention.

With Headquartered in the United Kingdom, GE Healthcare is a $18 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries."

In 2008, we are entering an exciting new phase of growth resulting from the creation of a new Pole within our International business, Eastern & Africa Growth Markets (EAGM). Within the Pole, we will build infrastructure and drive growth across four fast-developing regions: Middle East, Africa, Turkey & Central Asia, Russia & CIS. We are searching for a select number of leaders and experts to join the team, drive our growth, and develop their own capabilities within one of the world's most admired companies.
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Posted Position Title Product Service Director MR-MICT, EAGM
Career Level Experienced
Function Services
Function Segment Field Services
Location Turkey
City Istanbul
Postal Code 34398
Relocation Expenses None
Role Summary/Purpose Define and own the execution of the regional services growth playbook / session 2 for the modality, focusing on revenue and CM growth, service delivery excellence, and NPI introduction by leveraging the one GEHC region organization, the segment field service teams, the Zone Service Directors, the Product Zone Service leaders and managers, and the EMEA service modality team.
Essential Responsibilities Support Financials across region for the MR MI CT modality. Sustain Services growth in revenue and contribution margin. Identify business opportunities for inorganic growth. Optimize services offering, price setting strategy, value selling and go to market in collaboration with Svc Sales and Regional Service teams. Analyze and understand the competition - ensure delivery is aligned to service sales strategy. Drive product-specific material, labor, and OVC productivity initiatives.

Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSEs. Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time, etc) and address main opportunities.

Own the modality specific Service delivery functions aligned with the regions and EMEA strategy (RSL, OLE, RSE, ML, On line support and depot repair, ...) - lead the actions to drive operational excellence in these areas. Own and drive execution of FMIs, end of product life strategy, CSO, in coordination with Region and Zone Service leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality). Request support to enhance product reliability, productivity, serviceability, and new service features.

Build long-term relationship with customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries. Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Modality Managers (equipment sales), build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy and Distribution strategy (direct/indirect) Support regional one GEHC structural initiatives & projects: IT systems and IT tools deployment (ie Siebel), facilities, works councils,

Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate any product quality or integrity issue. Comply with EHS Policies and applicable laws and regulations. Complete all mandatory training. Actively participate in accident & incident investigation. Identify and correct hazards and unsafe conditions.
Qualifications/Requirements Present ideas to others in a way that produces understanding and impact.
Demonstrate ability to understand and communicate key information related to GE Healthcare products and services.
Demonstrate ability to spread value added services that ensure satisfied customers.
Reach a deep knowledge of medical imaging and devices market and environment.
Provide active support and role modeling to services professionals to overcome difficult situations & problems.
Ability to analyze financial needs accurately and establish budget effectively.
Ability to interact with customers at different level and be part of deals or tenders negotiations
Make sound business decisions and clarify the business worth opportunities with Services team (eg. margin, business impact).
Lead large organizations
Desired Characteristics Leadership
Initiative and self-confidence
Team player
Presence
Coaching/mentoring
Business acumen
Quality projects (lean & six sigma)