Commercial billing support specialist - French speaking
GE Global Operations
Posted 2/14/2018 11:54:36 AM
Business Segment: Global Operations EUR & RCIS
Location(s): Hungary; Budapest
About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle.
From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).
The operational aim to provide high standard support to business stakeholders in all invoicing related support.
Update and maintain project order details based on purchase order and other documentation provided by business team
Interface with customers, sales, distribution, operations, and other teams to identify and resolve problems in the order-ship-bill process to ensure accuracy and timeliness of invoices sent to customers.
Perform daily invoicing tasks by either sending out invoices via mail, fax, email, or billing through customer’s web-based billing system
Coordinate with business stakeholders to prepare any non-standard invoices required by the customer
Perform quality check
Accurately document information into systems; capturing common issues to reduce reoccurring issues and inquiries.
Support relevant departments to facilitate excellent customer service by addressing requests in a timely fashion
Prepare and present periodic reports and dashboards (activity & performance) for the client group
Handle partners’ requests, and provide them with the necessary support
Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the standards of the Standard Operating Procedure (SOP)
Follow and document promptly all process related changes in the Standard Operating Procedures.
Register all relevant information captured during customer interactions
Participate in weekly Customer calls
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
Understand and fulfill all regulations of the internal policies of the company
University or Colleague degree in Finance / Accounting / Business Administration
Advanced level of French and English skills
Effective and professional verbal and written communication – both with internal and external customers
Solid critical thinking
Logical thinking, analytical mindset
Ability to work with remote teams
Customer service attitude
Capability to overcome obstacles
Proficient IT skills including Excel and Outlook
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
At least one additional European languages (other than Hungarian)
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