Application Specialist Ultrasound - Center South Italy
Posted 2/14/2018 3:50:23 AM
Business Segment: Healthcare Europe
Location(s): Italy; Rome
About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: The role is responsible for providing formal technical and clinical training to customers: radiologists, radiographers, physicists and bio-medical engineers that have purchased an Ultrasound product. Responsibilities include on-going post-sale customer support, on-site clinical visits for education sessions. Responsibilities will include also product demonstrations during pre-sale activities
Provide technical and clinical information to customer by demonstrating the full range of product features and benefits
Develop, coordinate and deliver product training to customers on software and applications of the Ultrasound portfolio of scanners and post-processing workstation
Monitor and control customer satisfaction through continuing education trainings, optimization of the performances of the Ultrasound equipment utilized by users
Support trade shows and professional conferences by performing Ultrasound product demonstration and workstation promotion as well as customer training
Use product knowledge to assist commercial and marketing teams in developing sales tools
Provide post-training reports, regular feedback on customer satisfaction and needs to the internal Sales and Service organization
Master’s Degree in Biomedical Engineer or related
Easy to establish relationship with people, open and flexible to work outside of the office
Willingness to travel extensively within your specified geographic region as well as to nationwide for trainings, sales meetings and tradeshows
To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset
Ability to multi-task effectively and manage multiple priorities at one time
Strong presentation skills (public speaking and lecture experience desired)
Ability to communicate effectively using local language
Fluent in English
EU Work Permit
Technical background on Ultrasound technology physics, medical etc. Basic clinical/medical background is also requested.
Significant demonstrated clinical scanning skills in specific modality
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