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Lead Field Support Engineer – LEAP EIS

  • GE Aviation
  • Experienced
  • Posted 2/13/2018 8:50:56 PM
  • 3038939
  • Job Function: Engineering/Technology
  • Business Segment: Aviation Commercial Engines
Location(s): Brazil, China, Malaysia; GuangDong; Guangzhou, Hong Kong, Sao Paulo, Kuala Lumpur

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Lead Field Support Engineer will provide leadership, technical direction, and assistance to the
customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair
of assigned product lines. Interface with all levels of customer and Company organizations.
Provide on-site assessment of activities to anticipate problems, trends, and customer climate
change. Provide complete reporting of the engine programs, customer problems, failures, trends,
and climate.

Essential Responsibilities:

When not assigned to a particular customer, daily job responsibilities may include customer
Post Position Title: Lead Field Support Engineer – LEAP EIS
Job Number: 3030993 Status: #Openings: 3
Hiring Manager: Sweet, Kim (210018266) HR Manager: Bhargava, Reetu R(210036593)
Hiring Manager Title: Senior Processes & Tools
Display Hiring Manager Name on Posting? Yes
Additional Req Team Members: Bhargava, Reetu;Lawrence, Katrina;Sun, Jie;Sweet, Kim;Wang, Jiajing;Wu,
Xiaoyan;Xiao, Qin;Zeng, Ella;Zhou, Na;Zhu, Karen;
Organization: AVI CEO-CPS-Commercial Field Service Sub Business: AVI CEO-Customer & Product Support
Business Segment: Aviation Commercial Engines Industry Focus Group: GE Aviation
Function: Engineering/Technology Corporate Career Band: Lead Professional Band
Job Family: Services/Installed Base Engineering Job Type: Lead Engineer 1 - Fleet Management
OHR Grade: Headcount Type: Salaried
Career Level: Experienced
Salary Basis:
Salary Currency: OHR Payroll:
Relocation Assistance: Yes
Work Location: 3 Leekeen Road, Pearl Industrial Zone
Guangzhou CN 510931 44
and product support activities in field service operations, fleet support, fleet programs, customer
training, and/or services engineering.

In addition, the Lead Field Support Engineer will :

  • Participate in an accelerated LEAP EIS onboarding program to include rotations at airframers,
    flight test, services engineering, and line maintenance
  • Provide technical assistance through on-site guidance and training in the proper operation,
    maintenance, and troubleshooting of engines and ground support equipment, including the use
    and proper interpretation of data and technical instructions
  • Provide communication to the business regarding all engine involved activities / problems
    through complete, accurate, and timely reports
  • Reporting also includes significant marketing intelligence and sales opportunities for both
    engines and support
  • Assist the customer in scheduling maintenance and workload to ensure assets are available
    to meet schedules
  • Review, analyze, report, and make recommendations regarding reported engine malfunctions
    to ensure a continuous reduction of disruptions for customers
  • Analyze and make recommendations regarding required maintenance to ensure alignment
    with customer requirements
  • Review effectiveness of maintenance actions in order to identify training needs
  • Maintain awareness of program and project changes
  • Provide customer insight and training as necessary for future product line support
  • Utilize data and analytics to influence positive outcomes for customers
  • Communicate with all levels of customer personnel to ensure effective support of the product
  • Support Commercial Field Service process improvements as required


  • Bachelor's degree from an accredited university or college (or a high school diploma /
    GED with a minimum of 4 years of experience in a field service or maintenance position)
  • A minimum of 3 years of experience in an engineering, operations, or aviation maintenance


  • Ability and willingness to travel up to 75% with some long-term travel required
  • GE will only employ those that are legally authorized to work in the locations below

    Desired Characteristics:

  • Bachelor’s degree in engineering from an accredited university or college
  • Certified Six Sigma Black Belt
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated analytical and quality improvement ability
  • Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and
  • Demonstrated understanding of the financial/commercial impact of technical solutions
  • Ability to make formal presentations to all levels of the organization, customers and peers
  • Able to work with all levels of maintenance, engineering, and management
  • Demonstrated use of project management skills and metrics to achieve program goals
  • Demonstrated ability to lead, mentor and influence customer and peers
  • Ability to work across global teams
  • Fluent in English – proficiency in local language preferred
  • Significant experience with customers and airline operations
  • Demonstrated flexibility and willing to adapt to a rapidly changing job requirements and work

    Why join one great company when you can join many? We are more than 280,000 people
    with jobs that range from biochemist to finance specialist to wind energy engineer. We’re
    passionate about making life better with new ideas and technologies. We’re diverse, supporting
    our communities in more than 140 countries. Experience personal growth and competency
    development as part of the GE team. Around the world, we are helping build the healthcare,
    transportation and aviation of the new century.

    At GE Aviation, we are imagination at
    work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel
    and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into
    advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find
    yourself in a dynamic environment where our ongoing, substantial investment in research and
    development keeps us moving forward and looking ahead. Here you’ll work collaboratively and
    across functions with the highest caliber talent, utilizing cutting-edge technology and processes.
    Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve
    got the state-of-the-art resources to make those innovations a reality. If you’re passionate about
    aviation and looking for a career rich with challenges and unlimited opportunities for growth and
    advancement, then join GE in reengineering the sky through aviation innovations that will impact
    the globe for generations to come.

    To stay connected with exciting news and the latest job opportunities from GE
    businesses, follow us on twitter: @geconnections

    Locations: Brazil, China, Malaysia; GuangDong; Guangzhou, Hong Kong, Sao Paulo, Kuala Lumpur

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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