Location(s): Brazil, China, Malaysia; GuangDong; Guangzhou, Hong Kong, Sao Paulo, Kuala Lumpur
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Lead Field Support Engineer will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Interface with all levels of customer and Company organizations. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
When not assigned to a particular customer, daily job responsibilities may include customer Post Position Title: Lead Field Support Engineer – LEAP EIS Job Number: 3030993 Status: #Openings: 3 Hiring Manager: Sweet, Kim (210018266) HR Manager: Bhargava, Reetu R(210036593) Hiring Manager Title: Senior Processes & Tools Manager RFO: Display Hiring Manager Name on Posting? Yes Additional Req Team Members: Bhargava, Reetu;Lawrence, Katrina;Sun, Jie;Sweet, Kim;Wang, Jiajing;Wu, Xiaoyan;Xiao, Qin;Zeng, Ella;Zhou, Na;Zhu, Karen; Organization: AVI CEO-CPS-Commercial Field Service Sub Business: AVI CEO-Customer & Product Support Business Segment: Aviation Commercial Engines Industry Focus Group: GE Aviation Function: Engineering/Technology Corporate Career Band: Lead Professional Band Job Family: Services/Installed Base Engineering Job Type: Lead Engineer 1 - Fleet Management OHR Grade: Headcount Type: Salaried Career Level: Experienced Salary Basis: Salary Currency: OHR Payroll: Relocation Assistance: Yes Work Location: 3 Leekeen Road, Pearl Industrial Zone Guangzhou CN 510931 44 and product support activities in field service operations, fleet support, fleet programs, customer training, and/or services engineering.
In addition, the Lead Field Support Engineer will :
Participate in an accelerated LEAP EIS onboarding program to include rotations at airframers, flight test, services engineering, and line maintenance
Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
Reporting also includes significant marketing intelligence and sales opportunities for both engines and support
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
Review effectiveness of maintenance actions in order to identify training needs
Maintain awareness of program and project changes
Provide customer insight and training as necessary for future product line support
Utilize data and analytics to influence positive outcomes for customers
Communicate with all levels of customer personnel to ensure effective support of the product
Support Commercial Field Service process improvements as required
Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position)
A minimum of 3 years of experience in an engineering, operations, or aviation maintenance position
ELIGIBILITY REQUIREMENT :
Ability and willingness to travel up to 75% with some long-term travel required
GE will only employ those that are legally authorized to work in the locations below
Bachelor’s degree in engineering from an accredited university or college
Certified Six Sigma Black Belt
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial/commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Able to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Fluent in English – proficiency in local language preferred
Significant experience with customers and airline operations
Demonstrated flexibility and willing to adapt to a rapidly changing job requirements and work locations
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections
Locations: Brazil, China, Malaysia; GuangDong; Guangzhou, Hong Kong, Sao Paulo, Kuala Lumpur
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.