About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.
Within the CSS organization the Inside Sales team adapts to maintain excellent relationship with external customers, supports GE Businesses with inside sales and sales support activities, gathering market data, generate and handle customer interest and demand detection. Provide well defined leads to sales representatives. The role aims to provide support for the Inside Sales team
Database construction, cleaning, and maintaining as per Inside Sales SME requests
Follow-upsales opportunities and support the work of Inside salesTeam Leaders’
Manage our CRM tool by registering all relevant information captured during customer interactions
Handle incoming customers’requests, and providethem with the necessary support
Get to know, understand and deliver different customer service processes
Understand and fulfill all regulations of the internal policies of the company
Active student enrollment for min. 6 months
Availability for min. 24 hours/week
Advanced level of the of French and English skills
Ability to provide excellent customer service, customer-focused approach
Effective and professional verbal and written communication –both with internal and external customers
Result-oriented personality and capability to overcome obstacles
Ability to work in a team or individually if required
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