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Lead Services Specialist 2 - Customer/Call Center Support

  • GE Healthcare
  • Experienced
  • Posted 2/12/2018 8:51:32 PM
  • 3055916
  • Job Function: Services
  • Business Segment: Healthcare China
Location(s): China; BeiJing, SiChuan; Beijing, Chengdu


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
OLE, Online Engineer, is the role of supporting customers and Field engineers in solutions and part order remotely for medical equipment and handle prediction information and device alarm with the digital, AI, Network technic. With advanced digital service, deliver good customer service and best customer experience, create better company productivity.

Essential Responsibilities:
1) Take the customer call, remotely log on customer equipment for diagnosis, troubleshooting;
2) Support FE with solution;
3) Handle the alert information for predictive service.

Qualifications/Requirements:
1) Electrical(electrical-mechanical), computer bachelor degree and CET 4;
2) Electrical basic;
3) Skillful at network and computer;
4) Medical background with service experience;
5) Experience and Senior Field Engineer is prior;
6) Project management experience is prior;
7) Open for PB/ LPB application;
8) Beijing or Chengdu are preferred working location.

Locations: China; BeiJing, SiChuan; Beijing, Chengdu

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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