About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Provides IT support and performs /coordinates desktop work for GE Executive staff and their assistants. Researching and implementing technology solutions that will be delivered to executives. Responsibility for completion of assignments received and responsibility for decisions which may relate to sensitive matters. Perform a variety of IT related liaison activities on a global basis between peers, the general IT community, and other departments as required
Operate videoconferencing technologies and equipment for executive presentations, live events and meetings.
Work with multiple departments to ensure maximum availability of audio and video equipment.
Anticipate, identify and resolve problems.
Drive and deliver a customer service approach for corporate client's support issues, using any and all communication options available to you.
Establish working relationships with customers and vendors to enhance support.
Must be available during off hours to handle urgent issues that may arise.
Participate in the training and education of new team members.
Provide support / leadership for special projects.
Provide technical feedback as new issues surface
Qualifications/Requirements: Basic Requirements:
Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR (a Minimum 2 years of relevant IT work experience)
Minimum 2 years of experience in applying various technical solutions
Minimum 3 years of experience working in an audio visual support role
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 5%
Must be willing to work out of an office located in Boston, MA
Desired Characteristics: Technical Expertise:
Windows 7 and 10
Skype Meeting and Skype Broadcast
AV Cisco Telepresence equipment
Experience in mission critical IT operations support environments
Ability to effectively interface with all levels of the organization and external customers
Experience working in a global organization
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Strong listening skills
Ability to develop and follow procedures
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Excellent written and oral communication skills
Strong interpersonal and leadership skills
Strong team player – collaborates well with others to solve problems and actively incorporates
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
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