About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Lead Field Support Engineer will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Interface with all levels of customer and Company organizations. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
In addition, the Lead Field Support Engineer will :
Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
Reporting also includes significant marketing intelligence and sales opportunities for both engines and support
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
Review, analyze, report, and make recommendations regarding reported engine malfunctionsto ensure a continuous reduction of disruptions for customers
Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
Review effectiveness of maintenance actions in order to identify training needs
Maintain awareness of program and project changes
Provide customer insight and training as necessary for future product line support
Utilize data and analytics to influence positive outcomes for customers
Communicate with all levels of customer personnel to ensure effective support of the product
Support Commercial Field Service process improvements as required
Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position)
A minimum of 3 years of experience in an engineering, operations, or aviation maintenance position
Bachelor’s degree in engineering from an accredited university or college
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial / commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Ability to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Fluency in the English language – proficiency in local language preferred
Significant experience with customers and airline operations
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.