About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: A Customer Parts Delivery Coordinator drives solutions for customers needing parts for medical equipment.
Location: Waukesha, WI
Essential Responsibilities: • Find and execute part order solutions. • Lead part solution actions as needed with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams. • Perform professional customer and field call handling and communication. • Drive resolution of customer escalations by ensuring proper team ownership, coverage, and communication with the field. • Deliver part solutions within the required compliance guidelines • Produce meaningful reports and information about order processing using database tools • Optimize all cycle time elements associated with the order fulfilment process. • Participate in LEAN workouts and use the principles learned to improve daily work • Work closely with the pole Customer Solutions Manager to improve the overall Customer Solutions team performance. . • Meet or exceed team backorder targets.
Qualifications/Requirements: • High School Diploma/equivalent and at least 3 years experience in customer facing role • Parts logistics and global systems understanding • Demonstrated Team player • Effective working in a complex environment • Experience with Microsoft Office applications • Must be willing to work out of our Headquarters in Waukesha, WI • Must be willing to submit to a background investigation, including for example, verification of past employment, criminal history and educational background. • Willing to take a drug test • Must have unrestricted authorization to work in the US
Desired Characteristics: • BS / BA or equivalent experience • Oracle application experience • Proven strong customer advocate • Working knowledge of customs processes • Demonstrated Product Structure knowledge • Local talent strongly preferred
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