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Customer Fulfillment Manager - CFM Aero

  • GE Power
  • Experienced
  • Posted 2/8/2018 1:51:24 PM
  • 3040100
  • Job Function: Services
  • Business Segment: Power Power Services
Location(s): Argentina; Buenos Aires

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Project Management/Planning/Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.

Essential Responsibilities:
  • All contract performance related activities, typically tied to a customer site
  • Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
  • Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising
  • Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
  • Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
  • Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
  • Develop a year plan for its own department
  • Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working
  • Contribute to plan of larger unit
  • Communicate across direct organization
  • Present to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy
  • Diverse clients in a region
  • Follow frameworks to get through the processes
  • There is room for negotiating and client specific conditions

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
  • Minimum of 3 additional years of experience in Contract Performance Management
  • Experience in aeroderivative gas turbines

Desired Characteristics:
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact
  • Ability to coordinate several projects simultaneously
  • Effective problem identification and solution skills
  • Proven analytical and organizational ability

Locations: Argentina; Buenos Aires

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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