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Senior Customer Quality Engineer – Core & LED products

  • Current & GE Lighting
  • Experienced
  • Posted 2/8/2018 10:53:18 AM
  • 3060942
  • Job Function: Quality
  • Business Segment: Current & Lighting GE Lighting
Location(s): Hungary; Budapest


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Essential Responsibilities:

  • Works with the required expertise and care in line with the relevant rules, policies and instructions given by the direct manager or substitute.
  • Completely executes the tasks given by the direct manager
  • On-going self-development, participation in the additional courses, training.
  • Coordinate Core & LED EMEA Customer Quality-team (PSO team), assign and monitor daily tasks of team members, give their yearly priorities
  • Represent the Core & LED EMEA Customer Quality-team on cross-functional forums and customer meetings
  • Resolve customer field issues on all, affected product lines
  • Operate the Customer Quality claim management (PSO) process
  • Root cause analysis of defective light sources
  • Initiate Corrective Action Requests (CARs) in related (Gensuite) system, tracking of CARs until resolution
  • Manage PSO database, data handling in SFDC, Smartsheet, GenSuite systems
  • Create PSO reports
  • Co-operation with CRC, Sales, Product Management, Quality, Technology, Finance and Supply Chain teams
  • Resolve/remediate customer issues at customer’s site
  • Monitor customer complaints, analyze their trends and propose long term corrective actions
  • Establish continuous connection with key customers, especially for LED-fixture business
  • Visit key customers and potential installations on regular basis, working closely with Sales, proactively to minimize risk of product quality complaints and overall to support LED-fixture growth
  • Manage customer complaints of Sourced products by working with both customer and affected supplier, and drive root cause analysis and corrective actions at supplier of sourced product
  • Generate monthly PSO (customer quality complaint) cost reports from Smartsheet and submit to Finance
  • Works in line with the GE Spirit & Letter guidelines.

    Qualifications/Requirements:

    • Bachelor’s degree in Engineering or other Science studies and /or equivalent experience
    • Need to have experience in related technical or applications area
    • Ability to drive engagement across cross-functional teams
    • Have business acumen
    • Ability to perform in a team environment
    • Change agent
    • Strong interpersonal and leadership skills
    • Ability to effectively interface with all levels of internal and external customers
    • Excellent oral and written communication skills
    • Hungarian language is a must
    • Fluency in English
    • Fluency in other EMEA languages is a plus
    • Project management skills
    • Salesforce and Smartsheet system knowledge is an advantage
    • Determined, precise, flexible
    • Ability to work independently
    • Experience in leading and coaching team
    • Willingness to travel
    • Six Sigma Green Belt certificate is an advantage
    • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary

      Locations: Hungary; Budapest

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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