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Sales Applications Specialist Surgery

  • GE Healthcare
  • Experienced
  • Posted 2/8/2018 4:50:39 AM
  • 3059377
  • Job Function: Sales
  • Business Segment: Healthcare Europe
Location(s): Spain; Madrid

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Responsible for supporting sales of complex technical products, solutions and/or services for image guided surgery solutions. Responsible for providing application and clinical support during and after the sales process within in a limited geographic region.

Essential Responsibilities:

  • Understand customer needs, is able to sell and demonstrate GE Products & Services
  • Creates a personalized relationship with the customers in order to maintain customer satisfaction
  • Build personalized presentations based on knowledge gained about the customer, demonstrating how GE solutions can improve the customer's business environment
  • Engage with new account and existing account sales opportunities to establish credibility with clinicians and drive clinical strategy
  • Demonstrate, promote & sell assigned products and services within territory; must be able to demonstrate proficiency in using the products applications in a clinical setting
  • Produce sales proposals and quotations using available eTools
  • Develop, coordinate and deliver product applicative training to customers on software and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
  • Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
  • Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
  • Use market and product knowledge in developing sales, assisting marketing and customer service strategies
  • Working with sales leaders to increase prospects and drive closure of opportunities
  • Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
  • Facilitate team communication and the sharing of best practices

Quality Specific Goals:

  • Aware and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System


    • At least one of the following core experiences: clinical/ technical experience or commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
    • Commercial flair. Persuasive and able to influence clinical decision for GE
    • Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting, high focus on clinical knowledge.
    • Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations); to understand and present complex material in understandable terms
    • Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
    • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
    • Customer focused/centricity
    • Team oriented with a customer satisfaction mindset
    • Influencing skills
    • Ability to multi-task effectively and manage multiple priorities at one time
    • Willingness to travel within territory and to sales meetings and tradeshows
    • Willingness to be flexible/adapt to changing work environments
    • EU Work Permit

    Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.

    Desired Characteristics:

    • Experience on current GE surgery
    • Experience within GE Clinical Applications or Clinical Marketing roles
    • Clinical experience in large hospital/university setting
    • Healthcare business and process knowledge.
    • Strong presentation skills (public speaking and lecture experience desired)
    • Advanced certification/registries desired
    • Fluency in other relevant languages within territory
    • Ability to communicate effectively using local language

      Locations: Spain; Madrid

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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