About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global market place. We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the GE Business team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle.
From Customer onboarding through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).
Provides regular and timely reporting on all technical trainings & training activities for the supported regions
Handle partners’ requests, and provide them with the necessary support
Follow up on training nominations, enrollments, and cancellations, switches
Record all necessary information in GE’s central Learning platform and update the internal Support Central tool
Manage logistic information with participants: flight, car, hotel reservations for the supported regions
Ensure compliance related to the T&L policy, support the business to arrange cost effective solutions for flights, care rentals, hotel bookings
Keep track of pricing and saving information, raise alert when compliance is not ensured.
Continuous follow-up on published training needs and available training sessions to ensure all sessions are held, and the partners can be trained in a prompt way
Follow and document promptly all process related changes in the Standard Operating Procedures
Register all relevant information captured during customer interactions
Participate in weekly Customer calls
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
University or College degree
Advanced level of the language of French and English skills
Significant working experience
Effective and professional verbal and written communication – both with internal and external customers
Solid critical and logical thinking, ability to act as a gatekeeper
Ability to work with remote teams
Customer service attitude
Capability to overcome obstacles
Logical thinking, analytical mindset
Proficient IT skills including Excel and Outlook
Maximalist attitude, good quality work with thoroughness and enthusiasm
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