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Customer Fulfillment Leader

  • GE Power
  • Experienced
  • Posted 2/6/2018 7:51:07 AM
  • 3050660
  • Job Function: Services
  • Business Segment: Power Gas Power Systems
Location(s): Hungary; Budapest

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The role of the Global Customer Fulfillment Leader is to lead a team of spare parts fulfilment specialists and drive parts fulfilment execution.
He / She has to ensure that parts fulfillment operations are fully met and delivered to our customers on time and to GE standards ensuring that safety standards compliance and culture are not compromised.
The Customer Fulfillment Leader shall demonstrate clear leadership in communicating business goals, programs, and processes for the team.

Essential Responsibilities:

    In this role he / she shall utilize his experience and expertise to solve problems, develop and execute objectives for him /her and others, and have the ability to affect short-term and some long-term business goals.
  • Monitor and drive engagement within the team to meet deliverables measured against goals
  • Ensure operational excellence in the areas of integrity, controllership and compliance
  • Own parts fulfilment targets, maintain, enhance and improve parts fulfillment metrics
  • Conduct and chair operational meetings driving rhythm
  • Act as primary point of contact for customers, GE personnel for ITO/OTR issues relating to parts fulfillment
  • Hires, train, supervises and evaluates an effective workforce and delegates / monitors parts fulfillment activities for efficient operations
  • Aim to maximize potential, increasing efficiency and cost reduction, while still maintaining on-time delivery and quality output
  • Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
  • Drive the team to participate and support key business Simplification initiatives and system enhancements
  • Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
  • Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments with regard to short cycle demands and customer escalations
  • Drive change across the board, facilitating process improvement projects in the team
  • Provide support for order conversion, sales execution and lead revenue-recognition process for the regions in scope
  • Liaise and work with cross-functional department heads, ensuring we complete parts fulfillment to the GE quality standards
  • Establishes and sustains a culture that promotes a safe and positive work environment
  • Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing


    • Degree from an accredited university in Economics, International Trade & Logistics or Engineering and /or equivalent experience
    • Some experience in Customer Service/Sourcing/Logistics
    • Advanced command of English and German languages
    • Fluent in Hungarian
    • Proficient in ERP (Oracle) & Microsoft Office
    • Strong management and leadership skills
    • Excellent interpersonal, presentation, and influencing skills with a strong customer focus
    • Strong oral, written and telephonic communications skills both in English and Hungarian
    • Capable of designing, selling and implementing solutions, process improvements
    • Pro-active approach to problem solving
    • Ability to work with multiple & competing priorities in a fast-paced environment
    • Ability to drive process improvements and solve complex problems
    • Strong customer service orientation, demonstrated track record
    • Strong business acumen and commercial awareness
    • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary

      Desired Characteristics:

      • Green Belt or Black Belt certification (GE employees only)

        Locations: Hungary; Budapest

        GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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