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OTR Order Management Coordinator

  • GE Healthcare
  • Experienced
  • Posted 2/6/2018 6:50:20 AM
  • 3058402
  • Job Function: Logistics
  • Business Segment: Healthcare Global Supply Chain
Location(s): United Kingdom; Chalfont St Giles


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.


GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
The OTR Order Management Coordinator ensures Order entry Quality and Integrity.

Essential Responsibilities:


  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
  • Provide an excellent level of service for our customers. Specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization.
  • Ensure orders validation, compliance and approvals before Order Entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contracts terms and conditions.
  • Follow shipment, installation, application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause on defect analysis.
  • Monitor and coordinate daily logistics traffic from warehouses.

    Qualifications/Requirements:
  • Experience in project management or order management
  • Fluent English
  • Proficient user of Microsoft Office
  • Self-motivated and able to work independently as well as in a team
  • Able to manage a number of different tasks and manage competing priorities
  • Previous experience in administrative and/or order management role
  • Customer Satisfaction Oriented
  • Team player
  • Ability to use Systems and work in a matrix environment
  • Good understanding of the OTR process
  • Proficient at understanding how the Order Configuration process works (Oracle)
  • Good Product knowledge
  • Excellent Verbal and written communication

    Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
    http://www.ukba.homeoffice.gov.uk/visas-immigration/working

    Desired Characteristics:

    • Project Management
    • Transportation & Customs
    • eOM, Oracle, Cognos, Active backlog tool

      Locations: United Kingdom; Chalfont St Giles

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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