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Senior Service Manager

  • GE Power
  • Experienced
  • Posted 2/5/2018 8:50:48 AM
  • 3054670
  • Job Function: Services
  • Business Segment: Power Industrial Solutions
Location(s): South Africa; Johannesburg


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Service Manager to be based in PWV or central to the Witbank area. The successful applicant will be based from a home office or Midrand office as required.

Essential Responsibilities:

  • The regional service manager will be responsible for leading the South Africa expansion for this global business. This will be a senior role responsible for building and developing a skilled and high performing service team. The role will require expertise in coordinating internal activities and functions to deliver a superior service and experience to customers. In addition this role will take responsibility for the financial targets for the region and will be involved in long-term planning and strategy.


    The candidate will require a thorough working knowledge of:

  • Breakdown service on rotating and control equipment for mining excavators
  • Engineering appraisals on rotating and control equipment for mining excavators
  • Commission rotating and control equipment on upgrades and new mining excavators
  • Engineering including reviewing &modifying schematics, developing PLC, SCADA and Drive software
  • Project management, reporting and billing as required


  • In this role the service manager will also take responsibility for
  • Training sessions for customers on rotating and control equipment for mining excavators
  • Identifying opportunities to grow the business via customer relationships and industry network
  • Manage Utilisation for the team at greater than 75% of available time
  • Demonstrating a commitment to safety, integrity and relevant legislation for the mining sector
  • Financial results: Orders, Sales, Contribution Margin and Operating Margin against planned targets
  • Effective functional team management to achieve key business objectives
  • Satisfaction of contact with customers, other components of GE and senior management
  • Budget and operating expense management
  • Observed behaviors consistent with the GE values
  • Initiatives that drive increased skilling of team and utilization
  • Developing GE2GE and GE4GE opportunities


Qualifications/Requirements:

  • Minimum 10 years of experience in managing a service team in the Mining Industry
  • Previous experience in sales/marketing would be an added advantage
  • Must have valid authorization to work full-time without any restriction in the role’s location


Desired Characteristics:

  • Ideal candidate should be comfortable in the dynamic atmosphere of a product organization with a rapidly expanding customer base
  • He/She should have an experience of handling Mining & General Industry projects and customers
  • Knowledge of Power Control products such as switchgear & breakers in the LV/MV segment and other control products is essential
  • Should demonstrate the tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals


    We are looking for someone with strong ability to convince the customers and consultants in a professional way earning respect for GE and its products



Locations: South Africa; Johannesburg

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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