Services Manager 1 - Field Svc & Technical Advising
Posted 2/4/2018 9:51:16 PM
Business Segment: Transportation Global Services Organization
Location(s): United States; Illinois; Homewood
About Us: At GE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Site Tier 4 Lead Technical Advisor will demonstrate leadership and technical expertise for new Tier 4 locomotives at their respective locations, while providing technical assistance in the maintenance of existing fleet locomotives.In this role you will utilize your experience and technical expertise to train others on proper Tier 4 locomotive maintenance procedures, diagnosing and troubleshooting failures, and developing strategies to enhance overall locomotive fleet performance.
Be responsible for trouble shooting complicated mechanical and electrical problems associated with customer locomotive fleet, with a focus on new Tier 4 models
Provide clear communication to customer employees, customer management, and GE management on work to be performed, equipment status, productivity, and process improvements and liaison with other departments, as necessary
Manage all Tier 4 tooling requests as the site Tier 4 tooling lead
Establish and sustain a culture that promotes a safe and positive work environment
Assure environmental,health, and safety compliance
Support the development and implementation of focused Tier 4 technical training for GE technical staff members, customer leadership team, and craft employees
Positively influence customer decision making process to ensure the completion of workscopes and compliance to established procedures
Measure quality execution performance and compliance and ensure corrective actions are implemented for non-compliant findings
Understand and execute locomotive service contract requirements and ensure execution to customer and business commitments
Bachelor’s Degree from an accredited college or university (Or Associate’s Degree in Technical discipline with a minimum of 2 years of professional work or Military experience)
Minimum of 3 years of experience in a Field Operations position
Minimum of 3 years of experience in a Management role
Minimal travel as required
Level 1 Certified under the GE Locomotive Service Certification Program or equivalent Locomotive Service certification
Willingness and ability to work various shifts, various days
Willingness and ability to work in shop environment
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