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Lead Customer Quality Specialist

  • GE Transportation
  • Experienced
  • Posted 2/4/2018 9:51:14 PM
  • 3047269
  • Job Function: Services
  • Business Segment: Transportation Global Services Organization
Location(s): United States; Minnesota, Montana; Havre, Minneapolis


About Us:
At GE Transportation, we move the world. We
are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling
industries. Our solutions help customers deliver goods and services with greater speed and greater savings using
our advanced manufacturing techniques, industry expertise and connected machines. Established more than a
century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives.
That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of
transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that
keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago,
Illinois. There are over 65 service sites worldwide.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Quality Leader will demonstrate accountability for process and workscope compliance. In this role you will develop and integrate processes to ensure quality output that meets business needs across the Canadian National locomotive maintenance shops.

Essential Responsibilities:
  • Develop and maintain a communication plan to provide employees with adequate information concerning process and workscope compliance 
  • Establish the climate that encourages an open two-way channel of communication whereby employees exchange ideas / suggestions and share information 
  • Develop a locomotive bad actor program to identify repeaters and create action plans to identify root causes and resolve 
  • Issue Quality Alerts and ensure understanding and compliance 
  • Provide training on new troubleshooting workscopes and techniques for designated customer locations with an emphasis on service shops with GE presence
  • Periodically audit shop documentation, workscope compliance and locomotives released for completeness of the assigned work and compliance to established procedures 
  • Identify and correct root cause of locomotive failures resulting from poor workmanship and/or workscope non-compliance. Update workscopes as appropriate 
  • Identify and implement process improvements that focus on improving reliability, enhancing operational effectiveness, eliminate cost, or simplify existing process / procedure.


Qualifications/Requirements:
  • Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of experience in a Manufacturing or Office environment) 
  • Minimum of 3 years of experience in Quality System Planning and Quality Improvement methods 
  • Ability to travel to the 6 shops on a regular basis, approximately 30% of the time


Desired Characteristics:
  • Leadership experience in the areas of Operations, Manufacturing, or Quality 
  • Six Sigma Black or Master Black Belt certification or equivalent Quality certification 
  • Executive level presentation skills 
  • Demonstrated ability to excel in all customer service areas 
  • Strong oral and written communication skills 
  • Strong interpersonal and leadership skills


Locations: United States; Minnesota, Montana; Havre, Minneapolis

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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