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Customer Service Manager

  • Current & GE Lighting
  • Experienced
  • Posted 2/2/2018 12:51:45 PM
  • 3056442
  • Job Function: Services
  • Business Segment: Current & Lighting Current Powered by GE
Location(s): United States; Virginia; Glen Allen


About Us:

Current is a first-of-its-kind energy company designed to meet the unique needs of a wide range of Commercial & Industrial, municipal and utility customers. It brings together capabilities including LED lighting and Solar technologies, along with new financing and software solutions to offer integrated energy solutions aimed at delivering increased reliability, efficiency and profitability.

Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
This leadership position at our facility plays an active role in the success of the customer service team by leading, developing, and coaching our customer service representatives. Sharing our vision with the team and ensuring that everything they do is focused toward meeting company goals is key.

Essential Responsibilities:

In addition you will :


  • Provide first level of leadership to customer service team in a dynamic customer service center
  • Drive team member performance through building team ownership for the achievement of established operational goals
  • Work with other Team Managers to ensure collaborative thinking, thought sharing, and overall focus on engagement and commitment of customer service team members throughout the NCSC
  • Identify and implement process improvements through support of simplification and lean initiatives
  • Responsible for recruiting and selecting new employees along with support of HR
  • Actively support new hire integration/transition into teams
  • Provide daily coaching with team members to ensure appropriate growth and development
  • Ensure employees are receiving necessary training and development activities, gaining a thorough understanding of the quality program, and clearly understand their KPIs
  • Work with sales leadership to provide career development activities
  • Develop strong communication with Sales regions and act as liaison with NELA, Distribution, and Supply Chain
  • Fully understand and communicate team metrics and performance expectations and hold team accountable for meeting and exceeding goals
  • Execute projects and deliver results as assigned
  • Keep Customer Service Leader fully informed and work closely with them to drive goals of the site

    Qualifications/Requirements:

  • Bachelors Degree in Business or applicable field from an accredited university or college
  • Minimum of 5 years customer service leadership experience (Including direct experience working with Sales teams and supporting sales initiatives; Experience managing a growing team; Experience selecting strong candidates for the team and holding lower performers accountable)

    ELIGIBILITY REQUIREMENT :


  • Willingness to relocate for opportunity

    Desired Characteristics:

  • Strong leadership skills with proven leadership success throughout career
  • Strong executive presence with ability to attend sales calls and meet c-suite customers to support a sales opportunity
  • Comfortable initiating and implementing change within an organization
  • Excellent organizational skills and proven "say-do" leadership style
  • Ability to excite and energize others
  • Interest in continual learning to include becoming proficient with industry, leadership, product, and customer insights and knowledge
  • Fluency in a second language (Additional language spoken)
  • Interest in future sales opportunity

    GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com

    Locations: United States; Virginia; Glen Allen

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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