GE Careers
Apply Now    

Staff Data Operations Engineer

  • GE Digital
  • Entry-Level
  • Posted 2/2/2018 12:51:40 PM
  • 3050249
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Michigan; Van Buren Township


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Portal Cloud Engineering team is seeking experienced Software Support professionals to provide Technical Support for the Aviation Portal Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:
In this role, you will:
  • Be responsible for taking direct support cases from users of the GE’s Aviation Portal Customers
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
  • Work directly with service architects to help reproduce and resolve customer issues
  • Drive customer communication during critical events and lead retrospective meetings
  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
  • Work on critical, highly complex customer problems that may span multiple services
  • Participate in 24x7 on-call rotation and work with global teams
  • Collaborate with cross functional stakeholders

    Qualifications/Requirements:
    Basic Qualifications
  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
  • 3 years of experience in the technology space with emphasis on cloud/online service operations or Application Support
  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

    Eligibility Requirements
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to work out of an office located in Van Buren Township, Michigan

    Desired Characteristics:
    Strong oral and written communication skills
  • Strong business analysis and problem-solving skills
  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
  • Ability to interact at all levels of the organization and with other GE businesses
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Self-starter with ability to manage multiple priorities in a fast paced work environment
  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
  • Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash
  • Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
  • Strong working experience with Java, Database and Unix/Linux and scripting skills

    #DTR

    Locations: United States; Michigan; Van Buren Township

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


  • Apply Now    
    Link for schema

    GE Careers Technical Assistance

    Having technical issues with ge.com/careers or your application? We're here to help.

    Get In Touch

    Connect With Us

    Stay up to date on GE and possible opportunities that open in areas that interest you.

    Sign Up