About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Lead Field Support Engineer will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Interface with all levels of customer and Company organizations. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
Essential Responsibilities: • Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions • Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports • Reporting also includes significant marketing intelligence and sales opportunities for both engines and support • Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules • Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers • Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements • Review effectiveness of maintenance actions in order to identify training needs • Maintain awareness of program and project changes • Provide customer insight and training as necessary for future product line support • Utilize data and analytics to influence positive outcomes for customers • Communicate with all levels of customer personnel to ensure effective support of the product • Support Commercial Field Service process improvements as required
Qualifications/Requirements: • Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position) • A minimum of 3 years of experience in an engineering, operations, or aviation maintenance position
Desired Characteristics: • Bachelor’s degree in engineering from an accredited university or college • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated analytical and quality improvement ability • Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing • Demonstrated understanding of the financial / commercial impact of technical solutions • Ability to make formal presentations to all levels of the organization, customers and peers • Ability to work with all levels of maintenance, engineering, and management • Demonstrated use of project management skills and metrics to achieve program goals • Demonstrated ability to lead, mentor and influence customer and peers • Ability to work across global teams • Fluent in English – proficiency in local language preferred • Significant experience with customers and airline operations
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