GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
In your role as an Order to Cash Collections Specialist you will be responsible for activities related to GE business portfolios. You will manage Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.
Analyze aging reports and initiate calls to customers with past due balances to arrange for payment.
Initiate collection calls to major account customers, research and resolve past due/billing issues on accounts that have resulted in delinquent payment.
Resolve customer complaints and research account discrepancies; analyze receivables data for customers.
Forecast cash collections, evaluating and escalating issues to appropriate contacts.
Perform accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
Maintain call logs and expected payment dates.
Evaluate if credit or debits need to be issued and rationalize payment plans with customers.
Daily interaction with customers, including follow-up when expected payment has not been received.
Assist in resolving billing issues.
Prepare metric and KPI analysis and explanations behind portfolio performance variations.
Bachelor's degree in Accounting Finance or Business Administration with 3 to 4+ years of Collections, Cash and/or Customer Service experience.
Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook.
Knowledge of Quality tools and methodology.
Fluent in English (at least 80% proficiency), Portuguese is a plus.
Proven ERP (SAP or Oracle) proficiency.
1+ years of Collections experience.
Factoring and Trade Finance experience is a plus.
Receivables and credit management experience.
Risk management experience and financial background.
Account management and planning experience preferred, ability to gain senior client buy-in.
Proven experience with LEAN, Six Sigma methodologies.
Ability to work independently.
Ability to work under pressure in a fast paced environment.
Demonstrated effective organization skills and attention to detail.
Strong analytical skills Organization and time management skills.
Strong interpersonal and team building skills.
Strong verbal and written communication skills.
Strong orientation towards process improvement.
Ability to build and maintain effective customer/client relationships.
Ability to manage through multiple systems and competing priorities.
Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues.
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