About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.
Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).
Provide best in class support for the GE Healthcare service team all along installed base lifecycle
Record in mainframe systems all activities related to installed base in accordance with internal and external regulations to provide a clean and up to date database
Register all relevant information captured during customer interactions
Act as gatekeeper for building an up to date database. Evaluate and solve discrepancies
Handle partners’ requests, and provide them with the necessary support by interacting with all involved departments
Provides regular and timely reporting
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
Advanced level of English and German skills
Effective and professional verbal and written communication – both with internal and external customers
Customer service attitude
Detailed-oriented personality and capability to overcome obstacles
Proficient IT skills including Excel and Outlook
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
At least one additional European languages (other than Hungarian)
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