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Role Summary: Responsible for installation, architecture, design, implementation and maintenance of various components of multi-tier applications in an enterprise environment. S/he provides support for escalated application issues, including diagnosis and resolution of technical problems of moderate scope and complexity ensuring the root cause of the problem is addressed.
Area of expertise is SAP ECC6 PP and QM modules, with good understanding of make to order and make to stock processes.
Provide solid level functional and configuration knowledge in solutions.
Contribute to the team and work with direction from Senior Team Members or management, beginning to work independently.
Participate in user requirements gathering, contributes to design discussions.
Write functional specifications in detail, understand configuration dependencies and interrelationships between processes, functional modules.
Support project implementations, perform configuration, testing, fixing, training, change requests, enhancements, new functionality implementation as needed.
Cooperate with support team, actively provide functional, technical, and process knowledge for rapid issue resolution.
Has the ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary.
Demonstrate the ability to help team members.
Professional degree coupled with solid Technology and Business Process experience
Exposure to Industrial businesses is a big plus.
Experience working with off-shore team (development or application support)
Bachelor’s Degree or equivalent
Solid organizational skills including attention to detail and multi-tasking skills
Awareness of ITIL or similar IT processes
Excellent team player, ability to work effectively with virtual and global cross functional teams
Highly self-motivated, able to work independently
Excellent written and oral communication skills in English (other languages are a plus)
Strong analytical and problem-solving skills
Experience contributing to a full-lifecycle project (either core model definition or ERP worldwide roll-outs)
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