About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed ... so GE Works.
Role Summary: This position is responsible for improving and increasing the eContent enablement process across multiple systems and online marketplaces for all GE Business Units. Target is to elevate the eContent penetration to industry standards of 50% content across 3 years. In particular, the E-Content Manager will project manage the set-up of eCatalogs (Level 1, 2 and 3) and be the focal point for all stakeholders involved in the process: Sourcing, IT, Finance and Suppliers.
The main goal is to increase the eContent offering, reduce the cycle time to set up catalogs in all the relevant operating units. Decreasing manual ordering and payment processes will be one of the key focus areas to reduce total cost of transaction. eContent management and utilization of online marketplaces are key. Monthly metrics have to be provided and regular weekly status updates to be held with project teams.
Own the eContent set up process and be accountable for cycle time (Level 1, 2, 3 and static)
Project manage the enablement of eContent and connection to all the relevant operating units coordinating with functional teams across GE with primary focus on Europe and supplier enablement teams.
Implement an operating rhythm with stakeholders and define clear actions with deadlines
Be the main contact point for all stakeholders and resolve issues timely as they arise
Identify common issues and prevent them from happening going forward by addressing root causes
Act as change agent committed to simplify the process and increase speed
Own a dashboard showing key metrics and cycle time
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