Location(s): United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Any city located near a major airport
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: As a member of the Knowledge Solution team, the Revenue Cycle Consultant is responsible for providing functional / operational support to optimize usage of the Enterprise Financial Management (EFM) system and clients operations.
The Revenue Cycle Consultant will align people, process and Enterprise Financial Management technology in a way that supports regulatory compliance, operational efficiency and maximizes system performance. The Revenue Cycle Consultant will serve as an expert resource in the functional and/or operational utilization of GE Healthcare Business Solutions software applications related to physician and hospital revenue cycle and business processes. Our next-generation healthcare information solutions improve, financial and administrative performance for our customers, enabling them to automate their revenue cycle, streamline workflow, enhance the patient’s experience, and drive business performance. Candidates will need to work closely with Project Managers, Implementation Consultants, Process Consultants and Education Consultants in order to provide timely, accurate and professional client service. The ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism is a must. Additionally, the right candidate will have a strong working knowledge of current healthcare workflow best practices, strong communication skills and an excellent customer service attitude. Ability to interact confidently with customers at all levels is desired. Managing complexity and striving for improvement and service excellence will enable the right candidate to grow and advance. This position requires the ability to work independently as well as a member of the team.
The overall responsibilities include:
Facilitating and coordinating project activities required to ensure timely, successful project completion, and in a manner consistent with standard terms and conditions of the contract.
Developing and managing project plans, status reports and issue logs, including milestones and clearly defined responsibilities.
Managing client and internal expectations of project scope and delivery objectives.
Communicating all of the requirements and commitments to the client, project team and internal management.
Providing effective leadership to the project team.
Providing feedback to customer on performance metrics and requirements.
Escalating project risks and issues in a timely manner.
Establish targets and benchmarking of key revenue cycle performance indicators
Identifying appropriate add on sales opportunities
Participating in the sale process and proposal development
Establish effective client relationships among executives, managers, and staff from launch of engagement through system and workflow adoption
Process mapping and gapping of current organizational workflows to EFM best practice workflows; recommending process workflows improvements and software system configuration to maximize operational benefits
Develop, or modify existing policies and procedures in support of operational workflows related to EFM and the revenue cycle
Balance multiple customer projects simultaneously
Participate in strategic design process necessary to implement GE Healthcare products
Assist the customer to leverage new features and functionality, or fine-tune existing functionality for maximum organization performance
Analyze customers' business requirements and objectives; develops workflows to meet customers' business needs. And deliver outcomes on Key Performance indicators
Support in the orientation of new team members
Minimum of five - seven years’ progressively responsible healthcare experience including a good understanding of physician and/or hospital revenue cycle management, operations and software applications related to them.
Two – three years project management experience.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability and willingness to travel to customer locations throughout the US approximately 75% of the time.
Microsoft Office (Excel, Word, PowerPoint, Project)
Detailed knowledge of multiple GE Healthcare Business Solutions applications (IDX Flowcast) products and their integration is preferred).
Previous consulting, training or implementation experience.
Strong Organizational skills.
Strong Industry knowledge of customers operations with focus on outcomes
Excellent customer service skills.
Excellent communication and writing skills.
Excellent listening and inquiry skills.
Problem resolution and creativity in solution development.
Customer political sensitivity and awareness.
Self-assessment and development skills and ability to work independently.
Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Any city located near a major airport
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