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Service Delivery and Project Manager

  • GE Healthcare
  • Experienced
  • Posted 1/29/2018 5:50:06 AM
  • 3048003
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): Finland; Helsinki

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Manage assigned customer service areas and projects through leadership and service delivery focus to create an environment to achieve ultimate customer loyalty in Healthcare Digital business area. Deliver positive results against Healthcare Digital service and project targets whilst achieving assigned personal goals in the profitable delivery and growth of the service contract base.

Essential Responsibilities:
  • Ownership project management and service delivery functions in GE Healthcare Digital in Finland  
  • Managing Digital/IT projects mainly in Finland but prepared to do the same also in other Nordic countries if required 
  • Focal point for all service related matters as well as being access point for non-service related issues. 
  • Attend regular customer service meetings representing GE delivering Service reports in line with contractual obligations with key customers 
  • Deliver customer service reports in line with contractual obligations  
  • Responsible for all customer generated service requests to closure 
  • Work with service support teams and Managers from a strategic level to ensure 1st class service delivery and project management is achieved  
  • Build solid customer relationships gaining trust and respect through delivery of contractual commitments

  • Master’s or Bachelor’s degree and some leadership experience 
  • Experience in project management in IT/Digital projects 
  • Direct customer relationship experience 
  • Ability to develop and execute multiple priorities and approaches to meet objectives 
  • Exceptional interpersonal and communication skills 
  • Willingness to travel to customer sites mainly in Finland and also in other Nordic countries.
  • Occasionally travelling will be required outside Nordics. 
  • Fluency in Finnish and English, both spoken and written

Desired Characteristics:
  • Prior Digital/IT service delivery experience 
  • Strong customer facing skills and delivery of results 
  • Strong business acumen  
  • Experience from Healthcare sector 
  • Certificate in Project Management (PMP or equivalent) 
  • An inclusive leader that builds a connection to the workforce through personal involvement and trust  
  • Proven ability to influence and drive change through exceptional written and verbal communication skills 
  • Proven ability to effectively communicate across a distributed workforce  

For further question, please contact the hiring manager Ari Mäkeläinen tel. +358 408252947 Tue 30th Jan between 14:00-15:00 or Thu 1st Feb between 14:00-15:00.

Please send us your CV and application via no later than 19th of February 2018. Pls apply however as soon as possible as we may proceed already during the application period.


Locations: Finland; Helsinki

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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