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Services Manager - EDI Operations

  • GE Healthcare
  • Experienced
  • Posted 1/26/2018 4:52:26 PM
  • 3049421
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): Canada, United States; Alabama, Alaska, Alberta, Arizona, Arkansas, British Columbia, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Manitoba, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Brunswick, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, North Carolina, North Dakota, Northern Mariana Islands, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Prince Edward Island, Quebec, Rhode Island, Saskatchewan, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Yukon; South Burlington, All US Cities, Canada, Remote


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Services Manager will serve a key role in leading and managing the Centricity EDI Gateway Operations Team. In this role, you will manage a team of technical professional services resources, providing leadership in setting and achieving assigned goals in the installation, maintenance, and/or migration of GE Digital products.

Essential Responsibilities:
  • Be accountable for proactive leadership of direct reports to include ongoing direction, coaching, and career development.
  • Manage the day-to-day activities of the Centricity EDI Technical Support Teams (aka eC Tech Support)
  • Identify and sponsor performance improvement projects within the Centricity EDI Batch and Real Time Processing Systems
  • Proactively identify customer needs and develop and implement customer specific solutions.
  • Drive change initiatives as required to improve efficiencies and execute on business commitments.
  • Prioritize projects, product needs, and defect fixes
  • Leverage internal relationships to enhance business performance and customer experiences.
  • Act as a key liaison between the Operations Team and other teams within the EDI Center of Excellence
  • Act as a key liaison between the Operations Team and the Centricity EDI Development and Centricity EDI Datacenter Support Teams
  • Distribute workload amongst team
  • Set up monitoring rotations and coverage within team
  • Set performance targets and helping drive the team to deliver
  • Track the status of open issues and projects communicating progress effectively
  • Assist customer in escalating critical service and support issues for installed/live products.
  • Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor’s degree and 5+ years of experience in software services, or equivalent (defined as: High School Diploma/GED and 9+ years progressive experience in software services).

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  • Work location is flexible, all US Cites, Canada, or Remote

    Desired Characteristics:
  • Prior experience with Centricity EDI
  • Experience within other GE Centricity Product Lines
  • Experience working with senior leaders, including accountability for customer satisfaction and/or issue resolution
  • Experience working with teams in diverse locations
  • Proven ability to work across teams in a mutli-functional/collaborative environment
  • Excellent customer service skills
  • Excellent written and oral communication skills
  • Excellent ability to multi-task and balance competing priorities
  • Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality

    #DTR

    Locations: Canada, United States; Alabama, Alaska, Alberta, Arizona, Arkansas, British Columbia, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Manitoba, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Brunswick, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, North Carolina, North Dakota, Northern Mariana Islands, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Prince Edward Island, Quebec, Rhode Island, Saskatchewan, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Yukon; South Burlington, All US Cities, Canada, Remote

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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