Business Segment: Global Operations Human Resources
Location(s): Hungary; Budapest
About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: To provide professional & proactive HR administration support to the GE businesses as part of the Global Operation HR team in Europe.
HR Administration (90%)
Deal with all customer enquiries in a professional, courteous & timely manner
Consistently follow defined HR processes, challenging steps that may not make sense / add value
Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
Maintaining HR Oracle database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation
HR and regional Global Operations HR Partnership (10%)
Develop a strong working relationship with the GE HR and HR CoE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
Proactively telephone HR and regional HR CoE partners & customers to ensure timely resolution of transactions
Actively seek customer feedback & use it to improve our service offering
Deliver on commitments, manage expectations & keep customers informed on progress – taking clear accountability and ownership throughout the process
Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements Core KPI’s:
Quality & accuracy measures
Timeliness of work
Feedback from GE employees and managers efficiency, professionalism & helpfulness
Feedback from GE HR and regional HR CoE colleagues
Compliance & Controllership: zero compliance breach
Documentation of processes
Fluency in English and Norwegian
Success in a highly professional Customer Operations or HR Administration role, ideally within a multi-national organisation
Experience of working in a fast-paced, customer-oriented environment
Ability to prioritise multiple tasks & work to deadlines
Comfortable delivering against quantitative and qualitative performance metrics
Excellent attention to detail
Proven ability to work professionally & proactively with a remote client base
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