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Field Service Engineer LCS - Galicia

  • GE Healthcare
  • Experienced
  • Posted 1/26/2018 7:51:14 AM
  • 3048007
  • Job Function: Services
  • Business Segment: Healthcare Global Services
Location(s): Spain; La Coruña, Lugo


About Us:
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Role Summary:
Field Service Engineer will be will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives. He/She will be responsible of Life Care Solution / electromedicine equipments on his/her area.

Essential Responsibilities:


  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
  • Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
  • Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
  • Installation: Plays a leading role in complex and multifuntional rooms
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Insure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

    Qualifications/Requirements:
    Required Qualifications:

    • Qualified to Degree level or equivalent. Electronic Engineer.
    • IT Knowledge.
    • Technical analytical skills with strong Field Services experience
    • Comprehensive knowledge of a specific modality or multi-modalities
    • Sought by others for guidance and advice
    • Proficiency in English
    • Ability to work independently with minimum direction
    • High work standards and quality. Initiative and motivation
    • Plans and organizes work effectively
    • Excellent communications, listening and interpersonal skills
    • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
    • EU Work Permit

    Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.

    Locations: Spain; La Coruña, Lugo

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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