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Commercial Operations Manager

  • GE Power
  • Experienced
  • Posted 1/25/2018 4:51:50 PM
  • 3042981
  • Job Function: Sales
  • Business Segment: Power Grid Solutions
Location(s): United States; Washington; Redmond


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Partner Enablement Team at GE Digital delivers best-in-class enablement to drive excellence and rapid, consistent, and scalable growth for all of our partners. Our ecosystem of experts implements projects that mitigate risk and drive unparalleled innovation & value for our customers. Our channel partners are experts in all things Industrial IoT and GE Digital, and accelerate revenue and adoption of GED solutions.

Essential Responsibilities:

This position reports to the Senior Director, Global Partner Enablement
and works across GE Digital with associated teams to create, manage, coordinate
and deliver training and events (globally) to our partners. This will include
select duties as instructional designer, curriculum developer, project manager,
event coordinator, and content developer. 
Successful candidates must work cross-functionally with Product
Management & Marketing, Education, Sales Enablement, Industry, and Services
teams in the delivery of certification and training programs.



In this role, you will:



  • Manage the learning journey roadmap, co-design (with SMEs)
    learning journeys, modules & units, and convert training material (PPTs,
    Brainshark training, Playbooks, Whitepapers, How-to’s) to a standard format
    that incorporates all content types for all Industries, Sales, and Products
    across GE Digital
  • Lead learning journey development projects through the
    design lifecycle from scoping, research and analysis, design, development, and
    launch; providing clear timelines through all phases, communicating with key
    partners, and selecting appropriate measurement for successful implementation
  • Facilitate the design, construction, and conversion of
    learning content into structured, self-paced Learning Journeys as part of a
    rapidly scalable, searchable, trackable, intuitive, and compelling learning and
    enablement experience
  • Curate and design learning journeys that align with the
    needs of our partner ecosystem & channels and guide them through their
    education in GE Digital products and the Industrial IoT.
  • Manage global schedule and delivery partners (GED + 3rd
    Party Instructors) as needed for Standard Training, Partner Activations, Custom
    Workshops, Standard Sales, SA Discovery Workshops, Delivery Scoping Workshops,
    Hackathons, Global Dojos, and Partner Enablement Partner Day events
  • Coordinate and deliver partner enablement training events
    (Partner Days and Demo Days) to drive engagement, strategic knowledge transfer,
    and onboarding of our partners
  • Drive the consistent development, deployment, and continual
    improvement processes for engaging, comprehensive, and intuitive learning
    journeys that are easily accessible and drive success and expertise for the
    global ecosystem
  • Be the voice of the learner, ensuring that their needs are
    at the forefront of our content efforts and help our team iterate and improve
    on our learning journeys and overall enablement
  • Direct and guide learning design for internal and/or
    external subject matter experts enlisted to produce and publish learning
    journey content.



Qualifications/Requirements:

Basic Qualifications:



  • Undergraduate degree from an accredited university
  • 3-5 years’ experience in a training and/or certification
    organization with a working knowledge of curriculum development, training, and
    certification processes
  • 1-2 years’ experience coordinating certification and
    training operations
  • 3-5 years’ experience with CRM, LMS and CMS
  • 2-3 years marketing / events experience



Eligibility Requirements:



  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
    employment visas, now or in the future, for this job.
  • Must be willing to travel.
  • Must be willing to work out of an office located in Redmond
    or Melbourne.



Desired Characteristics:

  • History of developing and deploying training in multiple
    formats (eg. Print media, electronic documents, web pages, audio or podcast,
    multimedia presentations and training modules, distance learning components and
    deliverables).
  • Demonstrated high standard for clear, concise communication (written
    and verbal).
  • Strong understanding of training technology and adult
    learning concepts .
  • Classroom (physical and virtual) instructional skills are a
    strength.
  • Superior verbal & written communication skills.
  • Demonstrated ability to take strategy and turn it into
    “learnable’ modules.
  • Strong knowledge of the following core development tools: MS
    Word, MS PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.),
    e-learning software (Lectora, Articulate, Captivate, etc.).
  • Strong understanding and practical skills with of IS/IT
    systems (eg. Server & client OS, Databases & client tools, queries, web
    technologies).
  • Comfortable in a demanding, IT-intensive environment.
  • Existing portfolio of training content created and/or
    delivered.
  • Experience serving global markets.
  • Developer-grade knowledge & experience with LMS and CMS.



#DTR



Locations: United States; Washington; Redmond

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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