Services Specialist 2 - Customer Support Engineering
Posted 1/24/2018 10:50:51 AM
Business Segment: Transportation Digital Solutions
Location(s): United States; Florida; West Melbourne
About Us: At GE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Customer Support Engineer Specialist role aids customers via onsite visits or over the phone to meet assigned objectives as well as the repair of customer and GE onboard equipment in a shop environment. Responsible for creation of regular reports and presentation base on customer requirements. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity and resolve issues through immediate action or short-term planning.
Perform bench test repairs to board level using various test fixtures, test equipment, and tools using test procedures for validation
Perform on-site installation of systems and equipment
Respond to requests for emergency repairs and services to troublesome equipment
Provide technical instruction and assistance to customer regarding installation, operation, calibration, repair and maintenance over the phone and at customer’s sites
Interface with engineering for purposes of evaluating and improving product lines
Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization
Perform administrative functions; such as writing technical reports, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
Maintain knowledge of the ticket system to the extent required for timely and accurate input of customer call information
Design and build various test fixtures into meet the demands of the department
Bachelor’s degree from an accredited university or 2-year degree from a technical institution with at least 4 years’ experience.
Previous testing and repair of electronics experience in a shop environment
Willingness and ability to travel 20-30% of the time
Must have a valid driver’s license / Passport
Willingness to participate in afterhours support call rotation
Ability to bend, stoop and lift/carry up to 50Lbs
Bachelor’s degree in Electrical Engineering is preferred
Locomotive Air Brake experience
QNX and or Linux experience
Ability to work effectively with minimal supervision
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