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Staff Application Operations Engineer

  • GE Digital
  • Experienced
  • Posted 1/23/2018 12:51:31 PM
  • 3047763
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Michigan; Van Buren Township

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
As a member of the Candidate & Onboarding Digital Technology team, this role will focus on providing global operational support to stakeholders who use Application Tracking, Interview and Offer technologies.

Essential Responsibilities:
You will be primarily responsible for operating and maintaining our Applicant Tracking System (ATS) – currently IBM Kenexa BrassRing – and related application integrations, services and reporting. Additionally, with the upcoming deployment of a global Cloud HCM platform across GE, you will design, build and implement an operations support model to be leveraged across Candidate & Onboarding technology products in HCM.

  • Define and execute product administration and operational support model for Candidate & Onboarding technologies, with a focus on “Application to Offer” and 3rd party Cloud platform support
  • Provide admin support for current “Application to Offer” tools – including talent gateways, gateway questionnaires, integrations, forms, eOffers, communications, RAMs, User admin, codes, mass updates and Future tool items
  • Drive configuration work in current ATS - Kenexa Brassring on Cloud - both front end (Kenexa Brassring) and back end (Workbench), future ATS and video interviewing platform
  • Create Standard Operating Procedures (SOPs) and reporting in ATS tools
  • Provide HTML configuration and modification to generate/support in ATS tools
  • Provide ITIL & Operations Support (Incident / Problem / Service Request)
  • Drive testing/configuration for integration of ATS into Cloud HCM platform
  • Provide excellent global customer/stakeholder support in a collaborative, consultative style with a constant focus on operational excellence
  • Collaborate with GE business & functional leaders, candidate & employee experience leaders, technical product managers and functional owners to drive strategic and tactical success
  • Embrace change and promote the identification of service improvement opportunities across the global team
  • Routinely collaborate with Technical Product Managers and DevOps delivery teams on multiple issues and decisions
  • Embrace, utilize and promote robust change management processes
  • Prioritize continuously in accordance with the understanding and validation of customer problems and needs

    Basic Qualifications
  • Bachelor’s Degree in business, computer science or in “STEM” Majors (Science, Technology, Engineering and Math)
  • A minimum of 5 years of experience in Software/IT industry

    Eligibility Requirements
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
  • Must be willing and able to work out of the GE Digital Hub in Van Buren Township, MI.

    Desired Characteristics:
  • A minimum of 2 years of professional experience providing technical operational support and managing globally distributed solutions, preferably cloud-based
  • Minimum 3 years of proven success in service management of enterprise applications
  • Experience working directly with, administering and maintaining global, large scale 3rd party cloud software solutions, such as, Workday or SAP SuccessFactors.
  • Expertise developing scalable product and/or service offerings
  • Broad technical breadth and depth including familiarity with SaaS products, mobile technology, user experience, web services and back-end application infrastructure.
  • Ability to apply knowledge to new technologies
  • Ability to configure and operationalize stage environments and load with data to support testing
  • Experience using ServiceNow for managing ITIL processes
  • Awareness in SSO technologies and integration with 3rd party applications
  • Strong interpersonal skills – ability to work with business partners to drive success
  • Ability to work with global teams, act independently and as part of a team
  • Demonstrates the initiative to explore alternate technology and approaches to solving problems
  • Ability to accomplish goals independently - highly result oriented
  • Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the organization
  • Able to verbalize what is behind decisions and downstream implications
  • Proactively engage with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices
  • Influence and energize others toward the common vision and goal
  • Proactively learns new solutions and processes to address seemingly unanswerable problems
  • Able to effectively prioritize tasks in a high-pressure environment


    Locations: United States; Michigan; Van Buren Township

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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