Location(s): United States; Michigan; Van Buren Township
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: As a member of the Candidate & Onboarding Digital Technology team, this role will focus on providing global operational support to stakeholders who use Application Tracking, Interview and Offer technologies.
Essential Responsibilities: You will be primarily responsible for operating and maintaining our Applicant Tracking System (ATS) – currently IBM Kenexa BrassRing – and related application integrations, services and reporting. Additionally, with the upcoming deployment of a global Cloud HCM platform across GE, you will design, build and implement an operations support model to be leveraged across Candidate & Onboarding technology products in HCM.
Define and execute product administration and operational support model for Candidate & Onboarding technologies, with a focus on “Application to Offer” and 3rd party Cloud platform support
Provide admin support for current “Application to Offer” tools – including talent gateways, gateway questionnaires, integrations, forms, eOffers, communications, RAMs, User admin, codes, mass updates and Future tool items
Drive configuration work in current ATS - Kenexa Brassring on Cloud - both front end (Kenexa Brassring) and back end (Workbench), future ATS and video interviewing platform
Create Standard Operating Procedures (SOPs) and reporting in ATS tools
Provide HTML configuration and modification to generate/support in ATS tools
Provide ITIL & Operations Support (Incident / Problem / Service Request)
Drive testing/configuration for integration of ATS into Cloud HCM platform
Provide excellent global customer/stakeholder support in a collaborative, consultative style with a constant focus on operational excellence
Collaborate with GE business & functional leaders, candidate & employee experience leaders, technical product managers and functional owners to drive strategic and tactical success
Embrace change and promote the identification of service improvement opportunities across the global team
Routinely collaborate with Technical Product Managers and DevOps delivery teams on multiple issues and decisions
Embrace, utilize and promote robust change management processes
Prioritize continuously in accordance with the understanding and validation of customer problems and needs
Qualifications/Requirements: Basic Qualifications
Bachelor’s Degree in business, computer science or in “STEM” Majors (Science, Technology, Engineering and Math)
A minimum of 5 years of experience in Software/IT industry
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Must be willing and able to work out of the GE Digital Hub in Van Buren Township, MI.
A minimum of 2 years of professional experience providing technical operational support and managing globally distributed solutions, preferably cloud-based
Minimum 3 years of proven success in service management of enterprise applications
Experience working directly with, administering and maintaining global, large scale 3rd party cloud software solutions, such as Salesforce.com, Workday or SAP SuccessFactors.
Expertise developing scalable product and/or service offerings
Broad technical breadth and depth including familiarity with SaaS products, mobile technology, user experience, web services and back-end application infrastructure.
Ability to apply knowledge to new technologies
Ability to configure and operationalize stage environments and load with data to support testing
Experience using ServiceNow for managing ITIL processes
Awareness in SSO technologies and integration with 3rd party applications
Strong interpersonal skills – ability to work with business partners to drive success
Ability to work with global teams, act independently and as part of a team
Demonstrates the initiative to explore alternate technology and approaches to solving problems
Ability to accomplish goals independently - highly result oriented
Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the organization
Able to verbalize what is behind decisions and downstream implications
Proactively engage with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices
Influence and energize others toward the common vision and goal
Proactively learns new solutions and processes to address seemingly unanswerable problems
Able to effectively prioritize tasks in a high-pressure environment
Locations: United States; Michigan; Van Buren Township
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