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Sr Application Operations Engineer

  • GE Digital
  • Experienced
  • Posted 1/22/2018 3:51:31 PM
  • 3046223
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Michigan; Van Buren Township

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Aviation Salesforce Operations team is seeking experienced Application Operations professionals for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. The Applications Operations Leader role owns the overall support process and activities for multiple user and customer facing applications.

Essential Responsibilities:
  • Owns and is accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives.
  • Owns and/or shares accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope.
  • Leads application monitoring and P&A reporting leveraging a consistent tool and approach across multiple applications.
  • Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate.
  • Leads and is accountable for pertinent contingent workers access and work prioritization.
  • Proactively identifies and removes obstacles or barriers on behalf of the team.
  • Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams.
  • Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance.
  • Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team.
  • Beyond driving day-to-day operational tempos and rigor, contributes to strategic business rhythms including Application Architecture and Roadmaps for the coming year.
  • Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements.
  • Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities.
  • Demonstrates skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view.
  • This role will be responsible for being hands on operations within the Salesforce environment.

    Basic Qualifications
  • Bachelors degree in Computer Science or related degree
  • 5 years’ work experience, 2+ years’ experience working with Salesforce hands on

    Eligibility Requirements
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to work out of an office located in Van Buren Township, Michigan

    Desired Characteristics:
    Technical Expertise: (include technical skills)
  • Either Salesforce Admin certified or ability to complete certification within 2 months of starting
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Working experience with configuring applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
  • Strong working experience with Agile development and Product Management methodologies such as Scrum, preferably with experience using Agile project management tools such as JIRA or Rally
  • Be expert at applying principles of SDLC and methodologies like Lean/Agile, CICD, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques
  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
  • Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash
    Business Acumen:
  • Strong oral and written communication skills
  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
  • Ability to interact at all levels of the organization and with other GE businesses
  • Ability to interact with multi-cultural global teams
  • Self-starter with ability to manage multiple priorities in a fast-paced work environment
  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
    Personal Attributes:
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Collaborative, curious to learn technology and product management of a digital platform
  • Globally aware


    Locations: United States; Michigan; Van Buren Township

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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