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Services Workflow Functional Leader

  • GE Healthcare
  • Experienced
  • Posted 2/8/2018 3:51:42 PM
  • 3047871
  • Job Function: Services
  • Business Segment: Healthcare Global Services
Location(s): United States; Wisconsin; Waukesha


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Service Engineer Workflow Functional Leader will report to the Digital Service Operations Manager, and operate as a key member of a global team responsible for driving advances in remote service capabilities and performance across the GEHC product portfolio. The role will partner with services digital technology leadership and regions’ leadership to provide operational insight and direction in the design, development & deployment of next generation product remote service workflow solutions

Essential Responsibilities:
  • Ensure that operational requirements, best-practice and norms are adequately accounted for in architectural and design deliberations
  • Guide features prioritization based on objective rankings, and in accordance with region & other stakeholder input
  • Reconcile diverse regional needs and preferences with process-standardization objectives; broker rational trade-offs and broad acceptance
  • Develop and promote business cases for investment in technology and features that advance workflow capability and performance
  • Deliver knowledge and training materials needed to maximize the adoption and efficacy of workflow solutions
  • Lead deployment planning and delivery to region operations
  • Establish metrics & reporting that provide visibility to workflow features adoption, and insight into opportunities for improvement. Drive actions to close on shortfalls.

    Qualifications/Requirements:
  • BA/BS Degree
  • At least 10+ years of business experience; at least 2yrs in a senior management role
  • Demonstrable ability to develop strategic plans that align with business objectives and account for operating constraints
  • Experience working with technical and operational teams in the deployment of information technologies to address business needs
  • Track record of driving the creation and adoption of business process change
  • Experience in building and managing teams in a global matrix environment
  • Proven project/program management skills
  • Previous work experience within the healthcare field service organization

    Desired Characteristics:
  • Excellent verbal and written communication skills
  • Ability to influence key executive and management stakeholders
  • Strong interpersonal and leadership skills
  • Able to work well independently and within teams
  • Strong organizational and prioritization skills
  • Strong analytical skills
  • Accountable and responsive

    Locations: United States; Wisconsin; Waukesha

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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