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Role Summary: We are looking for a Field Engineer on Entry Level for the modality X-Ray/Vascular. The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Functional Management Inspections
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies
Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
Ability to answer service calls independently without assistance within 1 year of employment
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure (if applicable)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Ask for mentorship & guidance in order to ensure compliance with all of the above
Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree; and/or equivalent knowledge/experience
Fluently speaking and writing English and Dutch
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Ability to show self-initiative & motivation
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience in troubleshooting and responding to customer concerns
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