About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. Global Operations delivers processes at scale to create capacity and enables GE growth. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace. We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: In particular, the E-Content Manager will project manage the set-up of eCatalogs (Level 1, 2 and 3) and be the focal point for all stakeholders involved in the process: Sourcing, IT, Finance and Suppliers. The main goal is to increase the eContent offering, reduce the cycle time to set up catalogs in all the relevant operating units. Decreasing manual ordering and payment processes will be one of the key focus areas to reduce total cost of transaction.
Essential Responsibilities: This position is responsible for improving and increasing the eContent enablement process across multiple systems and online marketplaces for all GE Business Units. Target is to elevate the eContent penetration to industry standards of 50% content across 3 years. eContent management and utilization of online marketplaces are key. Monthly metrics have to be provided and regular weekly status updates to be held with project teams.
• Own the eContent set up process and be accountable for cycle time (Level 1, 2, 3 and static) • Project manage the enablement of eContent and connection to all the relevant operating units coordinating with functional teams across GE with primary focus on Europe and supplier enablement teams. • Implement an operating rhythm with stakeholders and define clear actions with deadlines • Be the main contact point for all stakeholders and resolve issues timely as they arise • Identify common issues and prevent them from happening going forward by addressing root causes • Act as change agent committed to simplify the process and increase speed • Own a dashboard showing key metrics and cycle time
Qualifications/Requirements: • Bachelor's Degree • Minimum 5 years of project management experience (Operations, IT) • eContent expert in systems such as SAP/Ariba, Oracle iProcurement and Acquire • Marketplace knowledge for Amazon, Alibaba, Tradeshift and JD • Multilingual: English, Chinese and any other Asian languages desired • IT/technical knowledge of eContent sites or equivalent business analyst experience • Indirect Sourcing Operations experience • Demonstrated ability to successfully lead high profile projects • Comprehensive knowledge of process improvement tools and techniques • Exceptional interpersonal, communication, leadership and organization skills - establishes good relationships and drives change across functional and global boundaries • Excellent business acumen, proficient in leading strategy and setting direction for teams, including demonstrated ability to motivate, influence and drive change at all levels of the organization
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