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Area Service Manager

  • GE Healthcare
  • Experienced
  • Posted 1/16/2018 2:50:12 AM
  • 3045210
  • Job Function: Services
  • Business Segment: Healthcare Global Services
Location(s): United Kingdom


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE

Learn More About GE Healthcare

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
Area Service Manager for the East Zone (Herts, East Anglia, Essex, Kent). Managing a complex customer service area of Healthcare Systems equipment at NHS & Private healthcare customers. Leading and developing a team of experienced field engineers covering Imaging, Ultrasound and LifeCare Solutions.



Essential Responsibilities:

  • The leadership of direct reports, zone field engineers, to include ongoing direction, coaching, and career development.
  • Drives business results and manages customer relationships within area of responsibility
  • Owns operational processes incl PM completion, Overtime management, NCR, FE Tool utilization, NPS
  • Leads and cultivates a culture of working to the GE Values and Integrity.
  • Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer.
  • Proactively identifies customer needs and develops and implements customer specific solutions. Leads service delivery to continuously surpasses customer expectations.
  • Leverages internal relationships to enhance business performance and customer experiences including other Area Service Mangers and Commercial teams.
  • Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
  • Drives change initiatives as required to improve efficiencies and execute on business commitments.


Quality Specific Goals


  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this role.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Ensure timely dispatch closure.
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.


Qualifications/Requirements:
  • Bachelor’s degree in Engineering / Operations or equivalent or equivalent knowledge & experience
  • Proven years of leadership experience or equivalent.
  • Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Direct customer relationship experience
  • Exceptional interpersonal skills
  • Willingness to travel

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

http://www.ukba.homeoffice.gov.uk/visas-immigration/working



Desired Characteristics:
  • MBA or equivalent
  • Prior field sales or field service experience
  • Proven leadership and ability to orchestrate resources and motivate teams
  • Experience in managing a large P&L
  • Strong business acumen
  • Proven ability to influence and drive change through exceptional written and verbal communication skills
  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
  • Understanding of customer/marketplace and drivers that influence customer behavior
  • Previous direct report management/leadership experience
  • Ability to resolve complex issues within functional area and/or area of expertise
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Proven ability to effectively communicate across a distributed workforce


Locations: United Kingdom

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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