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Order Management Specialist

  • GE Healthcare
  • Experienced
  • Posted 2/1/2018 2:49:47 AM
  • 3046041
  • Job Function: Logistics
  • Business Segment: Healthcare Global Supply Chain
Location(s): Denmark, Norway, Sweden; Horten


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Order Management Specialist ensures order entry quality and integrity, manages customer orders until warranty start, provides administrative support for shipments. You will have a key role in inventory management. As part Global Supply Chain, Nordic Order to Remittance (OTR), you will gain a broad perspective into Nordic LCS business operations with opportunities to grow.

Essential Responsibilities:

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met.
  • Order entry and backlog quality. Ensure validation, compliance and approvals before order entry and implement changes as required.
  • Optimize Sales transfers.
  • Provide an excellent level of service for our customers: external and internal.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow up of customer credit documentation, inventory, shipments and installations.
  • Give shipping and billing instructions in accordance with contracts’ terms and conditions.
  • Monitor and coordinate daily logistics traffic from warehouses.
  • Support improving the logistic costs by engaging with logistics team.
  • Estimate inventory plan for stock control and take pro-active action to prevent aging and obsolescence.
  • Manage Demo sell off processes.
  • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
  • Support implementation of tools to improve efficiency and alignment of order, demo and commercial processes.


Qualifications/Requirements:

  • Experience in project management or order management
  • Good understanding of the OTR processes
  • Customer Satisfaction Oriented and team player
  • Demonstrated ability to work effectively in a cross-functional, global matrix environment
  • Self-motivated and able to work independently
  • Capable of working under pressure with competing priorities
  • Proficient user of Microsoft Office
  • Fluency in a Nordic language (Norwegian and/or Danish preferred) and English
  • Excellent verbal and written communication skills
  • Flexibility due to the nature of the business
  • Solutions oriented mindset
  • Ability to work in a rapidly changing environment


Desired Characteristics:

  • Bachelor’s Degree or equal level
  • Oracle, eOM, MyOrders, Salesforce knowledge
  • Knowledge of import/export regulations, transportation & customs
  • Basic knowledge of Finance or Accounting
  • We offer a great place to work in global team, flexible working time agreement and opportunities to grow. We welcome you to join us in improving lives in moments that matter.


Locations: Denmark, Norway, Sweden; Horten

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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