About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Customer Fulfilment Specialist is responsible for spare parts fulfillment activities – customer orders management and execution - in relation with transactions of spare parts for reciprocating engines.
Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines.
Administer all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents management and archiving functions.
Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines.
Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments regarding short cycle demands and customer escalations
Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing
College or university degree in Economics, Logistics or International Trade
Significant work experience in Customer Service
Advanced command of English
Advance knowledge of export & import regulations, terms and processes
Strong Customer Service mindset
Excellent communication skills, self-motivated, and ability to handle multiple priorities
Ability to perform in a team environment
Self-starter, capable of working with minimum supervision
Proficiency in Microsoft Office applications – Outlook, Excel (Vlookup, IF formulas, advanced filtering, pivot tables), Word and PowerPoint.
Work experience in international trading
Integrated Management Systems knowledge (pref. ORACLE)
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