About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Responsible for providing formal technical and clinical support during the sales process within Russia& CIS & General Imaging segment. Responsibilities include pre-sale product demonstrations and post-sale clinical training, ongoing customer support.
Essential Responsibilities: 1. Provide technical and clinical support during sales process by demonstrating full range of product features including potential uses, product capabilities and clinical benefits to customers. 2. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, maintain customer relationships 3. Improve customer satisfaction and retention through continuing education on optimization of equipment utilization by customer 4. Support trade shows, professional conferences and webinars by performing product demonstration and promotion as well as customer training 5. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies 6. Facilitate team communication and share best practices 7. Act as a mentor to field team, providing clinical, technical and professional trainings and guidance as necessary to improve the customer experience 8. Communicate with Sales and Application to align applications activities with sales needs and business objectives 5. Communicate with Account Managers to ensure all customer and business needs are met 6. Energize team and maintain adherence of field processes
Qualifications/Requirements: Required Qualifications: 1. Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting 2. Demonstrated current basic clinical scanning proficiencies on current products/platforms 3. At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios 4. Proficiency in computer skills in Microsoft Office Suite products 5. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows 6. Driving licence 7. Russian fluent, English at least intermediate
Desired Characteristics: Preferred Qualifications: 1. Associate’s or Bachelor's degree preferred in related business or technical/clinical field 2. Strong leadership skills (respected by peers and leadership for contributions to the business) 3. Strong presentation skills (public speaking and lecture experience desired) 4. Demonstrated ability to understand and present complex material in understandable terms 5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations) 6. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers) 7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process) 8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve 9. Team oriented with a customer satisfaction mindset 10. Ability to multi-task effectively and manage multiple priorities at one time 11. Willingness to be flexible/adapt to changing work environments 12. Clinical experience in large hospital/university setting preferred 13. Advanced certification/registries desired 14. Five or more years of demonstrated clinical scanning skills in specific 15. Experience on all current GE products for which responsibilities cover 16. Experience within GE Clinical Applications or Clinical Marketing roles 17. Fluency in other relevant languages within territory
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