Location(s): Australia, Malaysia, Singapore; Singapore, Kuala Lumpur, Sydney
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Sub-Regional Leader for South Asia will lead the wing to wing ITO & OTR performance and be accountable for profitable growth, execution and cash in the Steam core services flow market. Also responsible for Steam Services Portfolio P&L ownership, customer relationship, and Operational Excellence of MYA/Transactional contracts performance, by leading and managing the local Operation teams to deliver long term profitable growth and customer services excellence in South Asia.
Essential Responsibilities: You will lead executive level relationships with key customers; you will have strong focus on driving speed and simplicity to decision making in the sub- region; you will set a vision and clear strategy to provide direction and build a ‘one team’ environment. You will identify opportunities for volume and backlog growth, and portfolio solutions. You must have a strong knowledge of market economics, competitive issues, technology and projects. You will bring together key decision makers in other parts of the Power enterprise, including application engineering and product sales, to make the right commercial decisions to serve our customers with maximum speed and quality, in both sales and execution.
* Responsible for business and sales growth leadership for the entire Steam services product portfolio * Lead the sales team and determine / create customer needs, solve business problems through consultative approach, develop strategic sales/ business plans and be responsible for delivering revenue, margin and penetration commitments * Accountable for the assigned sub-region’s financial performance of Multi-years Services Agreements & Transactional contracts, by leading and coordinating the local team and support functions to achieve business goals & objectives. * Drive portfolio growth, initiate execution cost strategies and manage all levels of customer relationship and events, take lead on customer issues resolution, warranty, and deliver & be accountable for customer satisfaction with GE EHS/Quality/Productivity performance. * Develop influential relationships with customers at all levels and develop strategies to win profitable business from those customers. Develop customer strategies, campaign plans, and leadership in their execution * Guide the team to operate and comply to critical processes, in order to meet required operation metrics rigor/timing, financial deliverables and effective contract management. * Interface with Parts, Fieldcore and other functional organizations to make sure customer expectations are met. * Ensure GE processes and policies are compliant within the country on all business aspects: Quality Assurance; Tax Compliance; Revenue Recognition; Import-Export; Past due & inventory; Proper & timely billing; EHS and others as required. * Lead and manage the portfolio’s operations team, primarily through the Customer Service Leaders (CSL) , Customer Fulfilment Managers (CFM), Outage Managers (OM) and Technical Field Advisors (TFA). * Work closely with the technical support team, including commercial operations, finance, product support, engineering and others in the implementation of customer strategies * Provide specific leadership, plans, and actions to assure that GE wins profitable services sales within the assigned customers and ensure close working relationships with product sales * Be voice of the customer and promote a customer centric mindset * Provide leadership, coaching, and development for the commercial sales & execution team to attract, retain, grow and build a talent pipeline.
Qualifications/Requirements: * Bachelor’s degree from an accredited university or college, preferably in a Business or Engineering discipline * At least 10 years of sales/commercial & execution experience, of which at least 5 must be in the power generation industry * Ability to travel regularly
Desired Characteristics: * At least 5 years’ experience managing direct reports * Ability to develop influential customer relationships, plans, sales strategies, presentations, and proposals * Strong interpersonal and negotiation skills * Ability to define and implement strategic plans, set a vision and rally support around that vision * Strong track record of sales, sales leadership & execution results, preferably in a services environment * Excellent technical & product knowledge of gas and steam turbine generating technologies. * Strong communication skills at all business levels including senior leadership * Extremely strong written and verbal communication skills * Strong financial management skills * Strong customer mindset * Knowledge of market economics, competitive issues, technology and projects * Understanding of multi-year agreements and its economics would be advantageous
Locations: Australia, Malaysia, Singapore; Singapore, Kuala Lumpur, Sydney
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