About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Performs diverse and complex assignments in support of GEHC product development and manufacturing. Assignments may include, but are not limited to: set up and running of data acquisition equipment for tests, carrying out experiments, and reporting/documenting results of tests and measures.
Essential Responsibilities: • Perform asset management and update customer information in database. • Review repair cases for customer information accuracy and help resolve incorrect information. • Manage customer escalations and communications. • Test production assemblies and sub-assemblies for correct operation and compliance to performance specifications • Interfaces with other departments in the execution of duties to ensure the orderly flow of material and information • Construct and assist in evaluating engineering models • Perform basic trouble shooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution. Conduct experiments and diagnostic tests, as required to draw conclusions • Perform software and hardware evaluation and implement plans using knowledge of product, system operation, intermodule interactions, engineering tolls, and interactive software tools as required • Utilize basic technical communications throughout the new product cycle to improve internal models and/or externally sourced components in terms of system performance, reliability, functionality, and serviceability • Provide evaluation, constructive feedback and leadership in the development of internal and external engineering, manufacturing, or service documentation • Develop and execute training plans as required • Provide strong individual contributions in the context of achieving team goals • Provide technical assistance by telephone or in person to customers, field service personnel, or suppliers • Comply with EHS regulations and policies • General direction is given in the execution of job related activities
Qualifications/Requirements: 1. Associates degree, or a High School diploma and 2 years technical experience 2. Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem solving techniques 3. Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process 4. Proficiency to understand and interpret basic written technical information 5. Demonstrated ability to work well with limited direction and information 6. Ability to communicate using English (or local language)
Desired Characteristics: 1. Bachelor’s degree in Manufacturing, Engineering or Technology related fields
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