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Customer Communications Leader (m/f)

  • GE Aviation
  • Experienced
  • Posted 1/11/2018 1:51:26 PM
  • 3044203
  • Job Function: Communications
  • Business Segment: Aviation Additive
Location(s): Germany, United States; Ohio; West Chester, Munich, Lichtenfels


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
GE Additive is looking for a creative and experienced marketing communications professional to join the GE Additive Communications team. The role will be responsible for all customer communications needed by the Additive sales & marketing team.

Essential Responsibilities:

The Customer Communications Leader will help create and manage all marketing communications collateral for GE Additive; including brochures, catalogs, data sheets and presentations – both print and digital.

In addition the Customer Communications Leader will :

  • Work closely with Sales, Marketing, and Client Communications Leaders to determine needed materials and information for day to day customer interactions
  • Create and manage a digital platform and an order fulfillment system for GE Additive
    • This platform will make it easy for all customer facing GE Additive employees to access communications materials, regardless of location and time
    • All content on the platform will be up to date and approved for use

  • Work closely with GE Additive’s Creative Director to understand the best assets to use (photography and imagery)
  • Work closely with Client Communications Leaders and Sales, ensuring that they are aware of all key customer interactions (meetings, presentations, conferences, and events); and all materials and collateral requirements are prepared
  • Follow all GE brand guidelines
  • Engage with relevant stakeholders to understand the key talking points of every product, service, and offering from GE Additive
    • This will include the key messages, features, benefits, and the value proposition of each offering

  • Gather feedback from sales, marketing, and customer success teams – ensuring that communications materials are clear, effective, appropriate, and on-brand
  • Evolve and update materials based on feedback and / or change in strategy
  • PLEASE NOTE: This position can be based in Europe (Munich or Lichtenfels, Germany) or North America (Cincinnati, Ohio)

    Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Communications) or equivalent knowledge and experience
  • Some years of experience in Events Management or a related field

    ELIGIBILITY REQUIREMENT :


  • PLEASE NOTE: This position can be based in Europe (Munich or Lichtenfels, Germany) or North America (Cincinnati, Ohio)
  • GE will only employ those who are legally authorized to work in the United States or Germany (depending on work location) for this opening

    Desired Characteristics:

  • Good project management skills
  • Experience in digital marketing communications
  • Experience working in a B2B environment
  • Experience working with outside creative agencies
  • Knowledge of printing services and processes
  • Excellent copyrighting skills and experience in capturing tone of voice
  • Ability to perform in a high-pressure environment juggling and executing on multiple priorities
  • Ability to see around corners and evaluate emerging communications technologies
  • Calm and capable demeanor
  • Ability to inspire trust and confidence from those around them
  • Effective verbal and written communication skills

    Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

    At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.



    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections



    Locations: Germany, United States; Ohio; West Chester, Munich, Lichtenfels

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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