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The SAP Operations Level 3 team is seeking experienced Manager to lead Functional and Technical Support L3 team for the SAP ERP application Powermax which is used globally across multiple GE businesses within Power sector. The candidate is expected to be an experienced Operations champion in SAP area with cross-functional knowledge; strong communication skills, and a motivation to achieve results in a fast-paced environment.
In this role, you will:
Supervise and provide technical leadership to technical staff and ensure compliance with appropriate policies.
Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
Participate in budgeting, process and manage IT Infrastructure related projects and investments.
Identify and respond to technology related professional growth needs for all staff members and train staff appropriately.
Provides coaching, feedback, developmental opportunities, etc. to directs.
Places emphasis on not only attracting talent but also retaining it
Demonstrates an ability to communicate the technical knowledge through project management/contributions to product strategy.
Own and coordinate the problem management process
Run a regular change management board specific to weekly transports to production
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
Minimum 15 years of IT experience with at least 5 years in leadership role.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job .
Must be willing to travel.
Must be willing to work out of an office located in Atlanta, GA.
Professional experience in Operations management or Project Management including project and financial management leading cross functional teams and/or large global projects
Good overview of SAP applications.
Champion in IT Operations management.
Experienced with ITIL methodology (certified).
Agile/iterative project methodology such as Scrum is an advantage, preferably with experience using agile project management tools such as JIRA (preferred) or Rally.
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives .
Strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans .
Expert in breaking down problems and estimate time for development tasks.
Evangelizes how our technology solves customer problems from a technology and business perspective.
Demonstrates clarity of thinking to work through limited information and vague problem definitions
Influences through others; builds direct and "behind the scenes" support for ideas
Proactively identifies and removes operational / project obstacles or barriers on behalf of the team
Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
Encourages the team to always run a retrospective meeting and propose process improvements ideas and process simplification
Able to work under minimal supervision.
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity.
Able to work well with global teams, including time-zone flexibility.
Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work.
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