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Staff Application Operations Engineer - Access manager

  • GE Digital
  • Experienced
  • Posted 1/11/2018 5:49:24 AM
  • 3045880
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): Slovakia; Bratislava


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The SAP Operations Level 3 team is seeking experienced Application Support professionals to provide Functional and Technical Support for the SAP ERP application Powermax which is used globally across multiple GE businesses within Power sector. The candidate is expected to be an SAP expert with cross-functional knowledge; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:
  • Responsible for taking direct support cases from users of the GE’s SAP (PowerMax) customers
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
  • Work directly with service architects to help reproduce and resolve customer issues
  • Drive customer communication during critical events and lead retrospective meetings
  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledge base articles and keep them up-to-date
  • Work on critical, highly complex customer problems that may span multiple services
  • Participate in 24x7 on-call rotation and work with global teams
  • Collaborate with cross functional stakeholders
  • Provide mentorship and guidance to the team members, cross-train the others
  • Drive the implementation of minor changes and continuous improvements specific to SAP area of expertise
  • Lead a resolution of major incidents and underlaying problem investigation for all incidents specific to desired SAP domain


Qualifications/Requirements:
  • B.S or M.S in a technical field, such as Computer Science or Information Systems
  • Very strong experience in the technology space with emphasis on service operations or Application Support in SAP environment
  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed


Desired Characteristics:
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Experienced with ITIL and agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA (preferred) or Rally
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Self-starter with ability to manage multiple priorities in a fast-paced work environment
  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
  • Takes on important initiatives and pushes back on work that does not add value
  • Willingly acknowledges failures and learnings and shares them as opportunities for others to leverage
  • Identifies and solves root causes of problems rather than just treating symptoms
  • Background and experience in SAP ECC, SAP EP, SAP Fiori, SAP SolMan 7.1 or higher, Transport Express
  • Experience with ITSM tools such as ServiceNow (preferred), ITSM7
  • Working experience with SAP applications
  • Expert knowledge of SAP Security / Access management including the role design, configuration and troubleshooting
  • Expert knowledge of Access provisioning tools specific to SAP area (preferably the GRC CUP v.10)
  • Experienced in audit procedures in area of SAP Security and Access
  • Strong oral and written communication skills
  • Strong business analysis and problem-solving skills
  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
  • Ability to interact at all levels of the organization and with other GE businesses

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Locations: Slovakia; Bratislava

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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