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Field Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 1/11/2018 2:50:31 AM
  • 3045588
  • Job Function: Services
  • Business Segment: Healthcare Life Sciences
Location(s): Ireland; Cork, Dublin, Limerick


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can.

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Learn More About GE Healthcare Life Sciences

Learn More About Careers at GE Healthcare – Life Sciences

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
Reporting to the Field Services Manager, the Field Service Engineer is responsible for


Providing a complete After Sales Support Service to the installed customer base.
Maximize customer satisfaction through smooth installation and minimum instrument downtime.
To promote and develop Service business through delivering high standards and actively seeking opportunities to provide additional services and products.



Essential Responsibilities:

  • Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
  • Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
  • Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.
  • Plan & organize preventive maintenance visits
  • Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.
  • Attend, and assist in the organisation of training courses, meetings and seminars.
  • Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.
  • Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
  • Maintain stocks of useable spares, regularly reviewing the stock to optimise stock holding in keeping with instruments serviced.
  • Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.
  • Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.
  • Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.
  • Seek opportunities to expand the after-sales support business.
  • Active selling of Service Agreements and products, seeking opportunities for future business opportunities.
  • Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.


Qualifications/Requirements:
Required:


  • Appropriate engineering or scientific education.
  • Extensive experience in laboratory environment.
  • Computer skills to include hardware & software (incl. MS Office packages).
  • Excellent communication skills for customer service and the expansion of Service products including support agreements
  • Effective organizational and administrative skills
  • Current Driving licence.
  • Ability to deal professionally with people at all levels or the organization.
  • Willingness to travel 30%
  • Comfortable in clean room environment
  • Knowledge of Life sciences or service business and customer base.
  • Knowledge of GEHC product range
  • Basic computer networking skills.
  • Experience of Service Support role in similar industry.
  • Scientific or engineering related qualification.
  • Knowledge of automation - Delta V control


Locations: Ireland; Cork, Dublin, Limerick

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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