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Customer Care Consultant

  • GE Healthcare
  • Experienced
  • Posted 1/10/2018 9:51:36 AM
  • 3039607
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): Denmark; Brondby


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Customer Care Consultant is responsible for helpdesk activities and customer communication in GE Healthcare Digital’s Enterprise Imaging domain including RIS, PACS and Archiving solutions. The Customer Care Consultant also supports other teams in installations, upgrades, integration and application related matters.



Essential Responsibilities:

  • Solving incidents in customer environment and escalating them if needed.
  • Problem management.
  • Helpdesk activities: Case management, customer communication.
  • Sales support: Tender responses to technical questions, demo environment preparation and being technical expert in pre-sales meetings
  • Customer account development and relationship management.
  • Customer service meetings.
  • Creating and maintaining documentation about customer environment.
  • Support and cooperate with other team members (sales, installation and upgrade team, Application Consultants, Integration Consultants).


Qualifications/Requirements:

  • Windows server experience.
  • SQL (Microsoft and/or Sybase) knowledge.
  • Strong problem-solving skills.
  • Willingness to learn customer environment.
  • Strong relevant working experience.
  • Willingness to travel and has valid driver’s license.
  • Fluency in Danish and English.
  • EU work permit.
  • Bachelor or Master’s degree in Software Engineering or other relevant education.


Desired Characteristics:

  • Experience and knowledge about VMWare environment.
  • Experience and knowledge about IT networks.
  • Experience and knowledge about DICOM standard
  • Good communication skills.
  • Taking actively responsibilities and drive problems to closure also outside own area of expertise.
  • Willingness to work both individually and as part of the team.
#DTR
#LI-DD1


Locations: Denmark; Brondby

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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