Business Segment: Oil & Gas Turbomachinery Process Solutions
Location(s): Angola; Luanda
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: TPS Services Area Leader is a Portfolio Manager for all contracts and transactional projects in his/her area of ownership. Accountable for serving BHGE customer(s) for all contracts and projects in his/her area.
Essential Responsibilities: He / She will be accountable for ensuring the execution of contracts/projects present in his/her business area and assure the financial performance of all projects. The Area Leader demonstrates high level of leadership in communicating business needs, goals & objectives and ensure use of programs, processes and tools in the area. In this role, he/she use his/her experience and expertise on problem solving and have the ability to positively affect short-medium term business goals. He / She will lead directly a team of Contract Performance Managers (CPMs) and Customer Services Managers (CSMs) that will be responsible for the services executions of selected customer(s) in the Area Leader portfolio across a number of African countries including Angola, DRC, Mozambique, Gabon and South Africa.
Customer: Top priorities for Customer Portfolio management
Represent first level of escalation for Customers in area of his/her ownership
Responsible to properly address and resolve on time Customer top issues
Understand in advance Customer needs, satisfying Project CTQs and Customer priorities
Periodic Customer Reviews, including Quarterly updates and Annual Meeting
Acquire a solid understanding of Customer business model and relevant dynamics
Financials: "Accountable" for Portfolio financials and growth (CPM and CSM are responsible)
Lead performance of the area achieving Company Targets:
Revenues and Contribution Margin
ExtraWorks (additional Orders) and convertible (cycle time from Order to Revenues)
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